Position Highlights
- Compensation Range: $17.75 - $18.33/hour (Based on location in accordance with the Service Contract Act) plus an additional $4.93/hour Health & Welfare Stipend.
- Fully Remote: Open to candidates residing in the continental United States & Alaska (within the Service Contract Act compensation rage), excluding cvCalifornia, & Hawaii.
- Training Schedule: Monday through Friday, Standard Operating Business Hours (CST)
- Work Schedule: We are currently prioritizing candidates with availability during the afternoon to evening hours (shifts ending at 8:00p CST or later). While shift availability may vary based on business needs, availability during these hours is highly desired.
- Anticipated Start Dates: June - July 2026 or Later
About You
You are a person who loves to answer incoming calls from healthcare providers, veterans, and beneficiaries who require assistance regarding their healthcare. We need someone who is enthusiastic when providing first call resolution and caller satisfaction. In the role of Customer Service Representative, you'll be responsible for answering incoming calls from providers, veterans, or veteran representatives to gather required information from the caller and client systems to make determinations.
- Tell us about your experience in healthcare and/or customer service.
- Are you a team player and a self-motivator?
- We are counting on you to manage multiple projects using your problem-solving skills.
- We are looking for someone who is UNCOMMON. What is uncommon about you?
Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.
About The Position
- Conduct every transaction with a customer-focused, courteous approach that will ensure first call resolution and achieve quality scores while maintaining production standards.
- Research and evaluate medical claims and benefits for proper adjudication.
- The systems used include using client systems, soft phone systems, and customer relationship management software.
- Document call activity and make requests for corrective action into VA systems.
- Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements.
- Maintain access to all client systems, as assigned.
- All calls must be completed and cleared by the end of each scheduled shift.
- Team members are expected to remain logged in and available until the end of their shift.
- All active calls must be fully resolved or appropriately handed off prior to logging off of systems.
- Act as an effective team member.
- Other duties as assigned.
Minimum Requirements:
- High School Diploma or GED required.
- General office skills and knowledge of standard office equipment.
- Working knowledge of software such as Excel and Word.
- Data entry and 10 key experiences necessary.
- 1 or more years' experience in customer service
- Successful completion of pre-employment test by passing the Criteria Basic Skills test with a cumulative score of 25 or greater, Computer Literacy and Internet Knowledge test with a cumulative score of 20 or greater, and the Typing Test with a cumulative score of 25 or greater.
- Must have a REAL ID-compliant driver's license or identification card (ID) or an approved alternate form of ID including U.S. Passport (non-expired), U.S. Passport Card (non-expired), DHS Trusted Travel Card (Global Entry, NEXUS, SENTRI, FAST) (non-expired),US Department of Defense ID, including IDs issues to dependents (non-expired), Federally recognized Tribal issued ID (non-expired) for federal facility access and to obtain required security clearances.
Preferred Requirements:
- 1 or more years' experience in a healthcare and/or call center position
- Successful completion of pre-employment test by passing the Criteria Basic Skills test with a cumulative score of 32 or greater and Computer Literacy and Internet Knowledge test with a cumulative score of 22 or greater.
- Excellent verbal and written communication skills
- Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value
About Us
You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.
About the Benefits
When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.
- Health Insurance
- Fully Paid Life Insurance
- Fully Paid Short- & Long-Term Disability
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Professional Development and Tuition Assistance Program
- 401(k) Program with Employer Match
Qualifications
- U.S. Citizenship or naturalized citizenship is required for this position
- All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.
