Workplace Experience Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About the role: 

We're looking for an Experience Coordinator to manage daily operations and employee experience at our Sydney office for a leading AI research and deployment client. You'll be the primary point of contact for employees, visitors, and partners while overseeing workplace operations in partnership with our building management team. 

 
You'll work with our Workplace Operations Lead and serviced office partner on office initiatives and cultural programs. The role requires independence and initiative, with opportunities to contribute to strategic projects that improve employee experience and operations.

 

Key Responsibilities: 

• Serve as the primary point of contact for employees and visitors 

• Conduct daily office walkthroughs ensuring clean, safe, well-stocked environment 

• Manage office supplies, mail, shipping, and inventory 

• Manage employee requests through Jira ticketing system, coordinating with vendors as needed 

• Plan and execute on-site and remote events, taking ownership of space booking, AV setup, guest management, and catering coordination within budget parameters 

• Oversee meeting rooms and bookable spaces, troubleshooting calendar conflicts and ensuring meeting-ready environments 

• Coordinate with external vendors and building partners for daily services including cleaning, IT support, and catering 

• Maintain strong relationships with building management teams, handling access control, maintenance visits, and ongoing facilities needs 

• Act as culture ambassador supporting workplace programs, fostering inclusive spaces, and implementing company traditions 

• Facilitate new hire onboarding including desk setup, equipment provisioning, and memorable office tours 

• Engage regularly with staff to gather workplace feedback and resolve requests independently, escalating only safety risks or major disruptions 

 
 

Skills Required: 

• Experience in office coordination, hospitality, facilities, or workplace operations 

• Strong operational mindset with genuine passion for creating meaningful employee experiences 

• Proven ability to manage multiple projects and competing priorities with exceptional attention to detail 

• Excellent written and verbal communication skills across various platforms and in-person interactions 

• Proficiency in Google Workspace (Docs, Sheets, Slides) and experience with ticketing systems like Jira or help desk platforms 

• Proactive, positive, solutions-oriented attitude with ability to thrive in fast-paced, people-first environments 

  

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.     
 

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.    
 

JGREQ506314

 

Location:

On-site –Sydney, NSW

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.