MidFull TimeENNorth America
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
POSITION SUMMARY:
At Cogeco, every day our teams are taking action to bring people together through powerful communications and entertainment experiences. Our ability to deliver on this promise in the communities we serve through Canada and the US is possible due to the endless commitment of our colleagues in Canada and the US.
As our Ecommerce Product Manager, you aren't just managing a backlog; you are defining the digital experience that drives revenue. You will bridge the gap between technical execution and commercial strategy, ensuring every feature we build optimizes the customer journey from discovery to checkout.
KEY RESPONSIBILITIES:
Conversion Rate Optimization (CRO): Own the end-to-end digital funnel; identify friction points in the user journey and implement data-driven solutions to increase "Visit-to-Cart" and "Checkout" success rates..
Agile Squad Leadership: Act as the strategic "bridge" between technical squads and business stakeholders, translating high-level commercial goals into actionable, high-value user stories.
Conduct competitive analysis to identify opportunities for product innovation and differentiation.
Cross-Functional Growth Collaboration: Partner closely with Marketing and Growth teams to align product features with promotional calendars, referral programs, and SEO/SEM strategies.
Product Discovery & User Research: Lead continuous discovery sessions to validate new features through rapid prototyping, A/B testing, and direct user feedback before full-scale development.
Stakeholder Influence: Help the PO to present clear, data-backed business cases for new initiatives, ensuring alignment between technical feasibility and commercial ROI.
Platform Development & Partnership Maximization: Deeply influence core platform development and extract maximum value from strategic partnerships by clearly articulating technical needs, championing cross-departmental synergies, and prioritizing cost-effective, reusable technologies to drive organizational agility.
Maintain a prioritized product backlog of user stories and features
ESSENTIAL QUALIFICATIONS
Strategic Ecommerce Acumen: Proven ability to translate high-level business goals (e.g., Customer Acquisition Cost, Lifetime Value, Conversion Rate) into a cohesive product roadmap.
Data-Driven Decision Making: Expert-level analytical skills with the ability to move beyond "reporting" to "storytelling"—deriving actionable insights from GA4, Tableau, or similar product analytics tools.
Commercial Growth Mindset: Deep understanding of the D2C landscape, including checkout optimization, subscription models, and digital payment ecosystems.
Customer-Centric UX Strategy: Passion for the "Digital Shelf," with experience using A/B testing, heatmapping, and user research to eliminate friction in the purchase funnel.
Influential Communication: Ability to articulate the "Why" behind product decisions to executive stakeholders, balancing technical constraints with commercial opportunities.
Agile Leadership: Experience leading cross-functional squads (Dev, Design, Marketing) in a fast-paced environment where speed-to-market is a competitive advantage.
Proactive Problem Solver: A self-starter who identifies market gaps and technical bottlenecks before they impact the bottom line.
Market Adaptability: Experience or strong interest in tailoring digital experiences specifically for the US consumer's unique expectations and behaviors an asset
Bilingualism is required. The employee will collaborate with stakeholder outside of Quebec.
Experience in telecoms an asset
WORK EXPERIENCE & ACADEMIC
Academic Training: Bachelor’s degree in Marketing (with a digital focus), E-commerce, Business Administration, or Computer Science. An MBA or specialized certification in Product Management is a significant plus.
Proven Track Record: 4+ years of experience in Product Management, specifically within Ecommerce, D2C, or Digital-First brands. * Tech Stack Proficiency: Mastery of Agile tools (Jira/Confluence) and a solid understanding of how APIs and modern MarTech stacks (CDPs, ESPs) integrate into the product experience.
Telecom/Subscription Experience: Prior experience in high-volume subscription models or the telecom industry is an asset but not required for a candidate with strong strategic ecommerce bones.
#LI-Hybrid
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com
