Travel Experience Counselor II

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

• Travel Reservation Agent
  • Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
  • Ensures reservations are built according to client standards and preferences
  • Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
  •  Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
  •  Escalates more complex problems to more experienced staff
  •  Assignments include both routine and non-routine work
• Other Duties
  • May perform other duties as back up to understaffed areas of department as assigned
  • May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)

Qualifications

Experience & Education:

• Education
  • High school diploma or country equivalent
• Experience
  • 2+ years industry experience
  • Travel counselor experience preferred
• Languages
  • English fluent – written and spoken
  • 2nd language a plus
• Knowledge, Skills and Abilities (KSAs)
  • Detail-oriented to ensure high level of accuracy
  • Basic MS Office
  • Capable of working with minimal supervision
  • Good travel industry knowledge
  • Skilled in GDS; Sabre preferred  

Location

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!