The job holder will be responsible for maximizing sales leading to store sales target achievement through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.
1. Sales and Store Standards
Maximize and contribute to sales within the store through exceptional customer service and retail experience
Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc.)
Ensure all products are price tagged and bar-coded before display
Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
Ensure awareness and vigilance in the store without any negligence to avoid shop lifting incidents/stock loss.
Ensure the highest standards of grooming etiquettes are maintained in store at all times
Give accurate and current information about the product for all inquiries
Understand and implement effectively all retail SOPs
Maintain a clean and well-organized back- stock area
Operate as a cashier and be consistently accurate in money handling ( in case applicable)
2. Store Merchandise / Merchandising
Maintain a detailed knowledge of the merchandise/ products stocked in the store
Ensure promotions and fast selling lines are featured in the store
Provide information about the customers (likes, dislikes and opinions) to the dept incharge
Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store
Receipt/Dispatch of Physical Stock from warehouse (Process Delivers and Transfers Stock in efficient manner)
Ensure effective implementation of visual merchandising principles within the stores
3Customer Service
Responsible for actively engaging customers to ascertain the customer need
Assist the customer in purchasing decision through quality service
Guide customers throughout the store or to the specific area the customer requests
Develop a clear understanding of all departments, products, make, features and after sales service
Effectively deal with customer queries and complaints
Follow procedures for dealing with specific customer orders
Ensure confidentiality with respect to Landmark retail/store sales information
Provide information about promotions/events to customers
High School Diploma. Graduate degree in any field. 1-2 years of experience
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
