Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.
In the UK the Freightliner Group operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.
Purpose of the Role:
The primary goal of this role is to maximise Freightliner’s revenue by meeting business targets and ensuring effective communication.
This includes serving as the main day-to-day point of contact for customers, managing all customer-related matters, operating within legal and company policies.
Main Duties and Responsibilities:
KPI’s/Performance Measures:
Revenue Maximisation: Supporting the "BDM" or "SAM" in achieving or exceeding business targets to increase revenue. Effective Communication: Ensuring accurate and timely communication with all stakeholders - internally and externally. Working closely with "BDM" or "SAM", keeping them abreast of customer activities and engagement to help support the customer and meet Freightliner business targets. Customer Relationship Management: Acting as the day-to-day support contact for customers, addressing their needs and concerns whilst maintaining strong relationships. Compliance: Operating consignments in adherence to legal requirements and company policies.
Behavioural Competencies:
To effectively perform the above responsibilities, the following behaviours are essential:
Attention to Detail
Ensure accuracy in booking processing, communication, and invoicing.
Proactive Problem-Solving
Anticipate potential issues and take the initiative to address them before they escalate.
Identify and act on sales opportunities and communicate to Business Development Manager where appropriate.
Strong Communication
Maintain clear, professional, and timely communication with customers and internal teams.
Effectively convey information that impacts both the customer and Freightliner, ensuring all parties are informed.
Customer Focus
Prioritize customer satisfaction, consistently delivering high standards of care.
Understand and respond to customer needs, providing solutions that align with company capabilities.
Collaboration and Teamwork
Work closely with various departments within Freightliner, fostering a cooperative environment.
Share relevant information and collaborate with colleagues to achieve defined common goals.
Adaptability and Flexibility
Respond to changing customer requirements and business needs with agility.
Be open to taking on additional tasks and responsibilities as directed.
Commercial Awareness
Understand the business context, including market trends and financial implications.
Make decisions that align with both customer needs and Freightliner’s commercial objectives.
Integrity and Professionalism
Uphold company values, ensuring all actions reflect positively on Freightliner.
Maintain confidentiality and integrity in all interactions and tasks.
Time Management
Efficiently prioritize tasks to meet deadlines and manage workload effectively.
Deliver reports, quotations, and updates within agreed timeframes.
Continuous Improvement
Actively seek opportunities to improve processes, services, and customer interactions.
Stay informed about industry developments and apply this knowledge to enhance performance.
Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.
We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.
In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.