Head of Travel

Major Duties and Responsibilities 

• Manage Travel insurance portfolio to continue sustainable growth  

• Strategically grow Travel portfolio through various distribution channels including Direct to Consumer (DTC), OTA, Group business, and Agency to stay on top of the market 

• Work clsoely with Business Development team to win more business partners a 

• Manage Travel business partners effectively to foster partner’s relationship 

• Deliver operational and service commitment for best customer experience 

• Oversee cost optimization to ensure profitability and sustainability from DTC channel and develop strong proposition to win over this channel  

• Stay on top of Travel product development to remain competitive  

• Ensure operational efficiency for best customer experience 

• Explore cross sell and upsell opportunities from and to Travel business across other Chubb’s product lines 

People Management 

• Build and develop high-performing teams and functional leaders 

• Establish and maintain strong relationships with regional, country, and functional leadership  

• Provide tools, infrastructure, and actionable management information to support business governance and decision-making. 

Skills 

• Strategic leadership and vision-setting 

• Strong stakeholder management and relationship-building skills with experienced management of complex organization and multi-key stakeholders both internally (local and international), and externally 

• Proficiency in project management and business transformation 

• Strong analytical and quantitative abilities with P&L management background 

• Excellent communication, negotiation, and influencing skills 

• Deep understanding of market segmentation, portfolio management, and distribution 

• Proven ability to build and lead high-performance teams 

Experience 

• Minimum 5 years of insurance leadership experience, including full P&L responsibility 

• Deep expertise in Travel insurance and Travel industry including Travel operator/ aggregator 

• Background in Digital landscape with SEO/SEM/UX/UI to be a plus 

Qualifications 

• Bachelor’s or Master’s degree in Business, Finance, Insurance, or a related field. 

• Advanced certifications in insurance or risk management are an advantage. 

• Proven track record of strategic leadership and delivering business results. 

• Strong communication skills and fluent in English