Guest Service Associate Food & Beverage - Holiday Inn Express Bengaluru Yeshwantpur

Key Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Assist guests with seating and provide menu information when required.
• Ensure proper setup and cleanliness of restaurant, buffet, and service areas.
• Serve food and beverages as per hotel service standards.
• Refill buffet items and maintain presentation during breakfast service.
• Handle guest requests and complaints politely and escalate concerns when necessary.
• Maintain cleanliness of tables, crockery, cutlery, and service stations.
• Follow hygiene, grooming, and food safety standards at all times.
• Coordinate with kitchen and housekeeping teams for smooth operations.
• Ensure accurate billing and cash handling procedures if assigned.
• Support inventory control and minimize wastage.
• Adhere to all hotel policies, SOPs, and brand standards.

Required Skills & Competencies

• Good communication and interpersonal skills.
• Positive attitude and guest-focused approach.
• Basic knowledge of food & beverage service.
• Ability to work in shifts, weekends, and holidays.
• Team player with good coordination skills.
• Basic English speaking skills preferred.

Educational Qualification

• Minimum: 10th / 12th Pass
• Diploma or certification in Hotel Management is preferred.

Experience

• Fresher or 0–2 years of experience in hotel or restaurant service preferred.