Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We're looking for an enthusiastic and customer-focused Guest Service Associate - Food & Beverage to join our dynamic team in Visakhapatnam, India. In this role, you'll be the heart of our guest experience, delivering exceptional food and beverage service that exceeds expectations. You'll work in a collaborative, supportive environment where your attention to detail and genuine care for our guests truly matter. If you're passionate about hospitality and committed to creating memorable experiences, we'd love to meet you!
- Welcome and greet guests with warmth and professionalism, ensuring they feel valued from the moment they arrive
- Deliver efficient and courteous food and beverage service while maintaining the highest standards of quality and presentation
- Take accurate orders, answer guest inquiries about menu items and beverages, and provide personalized recommendations
- Manage multiple tables simultaneously while maintaining composure and attention to detail in a fast-paced environment
- Ensure guest satisfaction by actively listening to feedback, addressing concerns promptly, and resolving issues with empathy and professionalism
- Collaborate seamlessly with kitchen and bar teams to ensure smooth service flow and timely order fulfillment
- Maintain cleanliness and organization of service areas, tables, and equipment throughout your shift
- Communicate any operational concerns or guest feedback to management to support continuous improvement
- Support other departments as needed to ensure seamless hotel operations and exceptional guest experiences
- Demonstrate flexibility and resilience in adapting to changing priorities and guest needs
Qualifications
- Fresher or 1-2 years of experience in food and beverage service, hospitality, or a related guest-facing role
- Hotel Management degree or equivalent hospitality qualification (preferred)
- Strong communication skills, both verbal and written, with the ability to interact professionally with diverse guests
- Excellent customer service orientation with a genuine passion for creating positive guest experiences
- Solid organizational and time management skills with the ability to prioritize multiple tasks effectively
- Attention to detail and commitment to maintaining service standards and cleanliness
- Ability to work collaboratively in a team environment and support colleagues
- Flexibility with scheduling, including availability for shifts, weekends, and holidays as required
- Basic knowledge of food and beverage service standards, menu items, and common beverages
- Problem-solving mindset with the ability to handle challenging situations with composure and professionalism
- Willingness to learn, adapt, and grow within a supportive and inclusive organizational culture
- Physical ability to stand for extended periods and perform service-related tasks
