SeniorFull TimeEN
Classroom Management/Modules/Up-training/Initiatives/Quality
? Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
? Monitors and completes daily attendance tracking during the entire process training until nesting
? Formulates effective activities, exercises or assessments for learning improvement
? Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
? Ensure compliance to client and organizational policies and procedures
? Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents
? Deliberate to identify new hires’ needs in training and nesting
? Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations
? Deliver the training content/context based on the agenda/curriculum
? Demonstrate effective leadership to individuals including new hires and tenured agents
? Implement and demonstrate efficient training methods
? Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs
? Participate in client calls and visits with the supervisor’s guidance
? Collaborate with the quality and operations teams for process improvement
? Conduct team huddles and provide floor and online support on process updates
? Develop and implement an effective system for process updates as and when required by the process/clients
Classroom Management/Modules/Up-training/Initiatives/Quality
? Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
? Monitors and completes daily attendance tracking during the entire process training until nesting
? Formulates effective activities, exercises or assessments for learning improvement
? Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
? Ensure compliance to client and organizational policies and procedures
? Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents
? Deliberate to identify new hires’ needs in training and nesting
? Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations
? Deliver the training content/context based on the agenda/curriculum
? Demonstrate effective leadership to individuals including new hires and tenured agents
? Implement and demonstrate efficient training methods
? Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs
? Participate in client calls and visits with the supervisor’s guidance
? Collaborate with the quality and operations teams for process improvement
? Conduct team huddles and provide floor and online support on process updates
? Develop and implement an effective system for process updates as and when required by the process/clients
1 year insurance -life and annuities background
95% reliability in the last 3 months
90% QA scores in the last 3 months
no disciplinary action served
CEF/SpeechX exam score: B2 and above"
"teaching/training background a plus ""
