Business Domain Architect - Online (Fulfillment & Post Purchase)

Summary

As one of the Business Domain Architects within Customer, you will be joining a team that covers a broad area, from Loyalty, CRM, Bank, personalisation, online selling platforms, fulfilment & returns, contact centres and the operation of M&S’s large store estate. You will be one of two Domain Architects in the Online Domain accountable for the target architecture for your domain.

The focus will be fulfilment, reverser logistics and post purchase support. You will ensure enterprise and system capabilities are aligned with the needs of your product Domain and enact business-outcome driven enterprise architecture.  You will oversee all architecture solutions within the Domain, working closely with solution architects and Principal Engineers.  You will build out and own the target strategy for your Domain collaborating with peers and key stakeholders.  

What you'll do

• Own and set the Architecture vision and roadmap for a Business Domain, defining 1–3 year target states, transition plans, standards and costed roadmaps aligned to enterprise strategy and business outcomes. 

• Lead domain-wide architecture delivery and governance, ensuring solutions align with platform architecture, group standards, security, regulatory requirements and total cost of ownership ambitions. 

• Act as senior technical advisor and decision-maker, shaping technology and vendor strategy, driving simplification, and leading the shift to a composable, data-centric, event-driven landscape. 

• Inspire, lead and grow high‑performing teams, mentoring architects and engineers, fostering autonomy, and building a strong, collaborative architecture community. 

• Partner across business, product, engineering and vendors to translate strategy into executable plans, influence outcomes, and deliver measurable improvements in cost, capability and competitive advantage.

Who you are

• Extensive experience in solution and enterprise architecture, delivering large‑scale digital transformation within Agile environments and at pace. 

• Deep expertise in modern architectural patterns, integration, platforms and emerging technologies, with the ability to assess, select and align them to strategic business outcomes. 

• Proven thought leader and trusted technical partner to senior business and domain leaders, balancing technology, people and process change. 

• Strong enterprise mindset with experience in governance, risk, compliance, TCO optimisation and commercial decision‑making at scale. 

• Outstanding stakeholder engagement, leadership and communication skills, with a track record of leading cross‑functional teams, driving change, and delivering measurable business outcomes.

What’s in it for you? 

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to your performance and ours

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome 

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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