Markets and RI Service Management Analyst

Role Description:

The Service Management Analyst will play a core role in supporting the Markets and RI Service Management team in the coordination and delivery of all the technology services provided by our support organization, to one or more Markets & RI venues.

In order to ensure stability and operational excellence, the team handle and operate Incident, Problem, Change, Service Transition and SLM ITIL processes across Markets & RI. They also manage major incident communications and deliver key monthly service reviews. The key role of the Analyst will be to work alongside the M&RI team to provide support in the governance and delivery of these services.

These duties will require the candidate to establish strong working relationships with the Markets & RI Service Management team and the wider support groups across LSEG, to represent the interests of Markets & RI Technology and their clients.

Markets and RI Service Management Analyst

Key Responsibilities:

Assist the Markets & RI Service Management team in the co-ordination and communication of service interruptions and the resulting Post Incident Reviews.

Provide resiliency but taking ownership and delivering key meetings and reports whilst Service Managers are on leave.

Collation of data and production of reporting that will form the key governance points for all the Markets & RI Service Management delivered operational meetings.

Support to the Markets & RI Service Management team in the analysis of data in order to provide insights into service trends.

Proactively identity operational improvement opportunities and work with the Markets & RI  Service Management team to deliver these.

Champion, validate and improve data quality in our service management tools, which foster our service analysis, service improvement plans and reporting.

Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with Markets & RI services.

Work closely with Technology and Business teams to ensure that actions deriving from Incidents, Problems and Changes are followed up in a timely manner and validate its integrity.

Proactively proposing and implementing working practices, processes, and tools in order to deliver efficiencies and improvements within the team.

Documentation management and control across team to ensure a single source of truth of all our collateral.

Candidate Profile / Key Skills:

Organised and proactive with the ability analyse and extract data from numerous sources.

Excellent communicator with all levels within the organisation

Connection oriented with an inclination for building personal long-term relationships

Constant learner, always willing to explore new ideas and create new solutions

Remote and local team management and coaching skills

International experience in complex highly regulated organizations

Ability to work in compliance with standard methodologies: ITIL V3/V4

Excellent self-motivation and flexibility

Great presentation and reporting skills

Language skills: fluent English written and spoken

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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