Job description

First point of contact for all national and international customer inquiries
Training and onboarding of private customers in the use of our products
Supporting customers in carrying out battery tests
Working with the AVILOO testing platform
Actively contributing to the design and optimization of efficient customer support processes
Customer support and collaboration on international projects
Contributing ideas and playing a key role in the company’s success
A high level of creative freedom in a company that aims to multiply its revenue over the coming years
A workplace with a true start-up mentality, flat hierarchies, and fast decision-making
Use of state-of-the-art tools and artificial intelligence to drive continuous optimization

Interest in electric vehicles
Enjoyment of communicating with customers
Commercial or technical secondary education (A-levels); basic technical understanding is an advantage
Very good written and spoken English (a second foreign language is a plus)
A calm, professional, and friendly manner
Enjoy working in a team with a wide range of tasks
Confident communication skills and a solution-oriented mindset
Curiosity and interest in new topics
Enthusiasm for using AI – you leverage technology to work faster, more accurately, and more efficiently
An independent, precise, and pragmatic working style
A preference for working together with colleagues in an office rather than alone at home

An exciting role in B2B and B2C customer support
The opportunity to become part of a top-performing team
A front-line role in direct customer support
A secure position at a fast-growing Austrian global market leader
A friendly, family-like working atmosphere
A key role in the global expansion of a successful Austrian company
Direct influence on the company’s ongoing development
A reliable work-life balance – personally guaranteed by the CEO
A performance- and team-oriented work environment where success is celebrated together

Customer Support Specialist