Application Engineer

Ⅰ、Key Responsibilities

Support marketing and pre-sale activity

Execute and develop sales strategies and goals with sales team to achieve China DKSH Life Science sales targets.

Support marketing and sales team, furnishing leads for sales, upgrades, support contracts and other market intelligence whilst in contact with the customer.

Cooperate with DHSH Life Science marketing activity. Be ready and motivated to organize, attend, and make presentation in following marketing activities (including but not limited to): academic conference, seminars, user-group meetings (UGMs) and workshops about DKSH Life Science products or services.

Work closely with China DKSH Life Science sales team in pre-sale and tender submission period. Provide advanced technical support for pre-sale and tender submission related activities, including but not limited to the preparation, examination, and interpretation of technical documents or presentations (required for pre-sale and tender submission) of DKSH Life Science products.

Provide on-site and/or online presentation and support of DKSH Life Science products for both current and potential customers. And be prepared to interact with academic customers and answer customers’ technical questions related to our products/services.

Participate in the management of DKSH Life Science demo machines including daily maintenance and basic installation/uninstallation. And be able to provide independent on-site and/or online customer pre-sale training, demonstration, and application support to maximise customer’s experience, satisfaction, and loyalty to our brand.

Actively catch up and investigate knowledge, features, applications, and advantages/disadvantages of competing products in the market and summarize them into comparison documents and deliver training or introduction to sales team.

Support third party resellers, dealers, and channel partners through on-site or remote assistance and training. Customer support and develop

Support current business and generate new business opportunity through providing advanced and technical application support for pre-sales and post-sales activity.

Identify and interact with key opinion leader (KOL) customers (both current and potential) to define current and future application needs for long-term business growth. Maintain good customer relationships, providing regular contact and developing self as technical “go to person” within the industry and projecting a professional and competent image of DKSH and its products to customers at all times.

Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required.

Ⅱ、Person Specification

1、Education / Qualifications:

Possess a master's degree essential (PHD and additional business qualification desirable) in biology related fields, preferably have publications (including non-published manuscript) using bioimaging related techniques.

2、Professional Skills/ Abilities:

Applicants have experience in using, at least, one of the following bio-imaging modalities during his/her research is a must: confocal microscopy (highly desirable), wide field microscopy, light-sheet microscopy, two-photon microscopy, TIRF, super-resolution microscopy (SIM, STED or SMLM technology).

Applicants have experience in using bio-imaging analysis software during his/her research is not a must but highly desirable, including but not limited to Fiji, ImageJ, Imaris, Halo, Aivia, Amira, Arivis, Hugens.

Language skills: English (spoken and written).

PC knowledge, both hardware & software.

Clean driving licence

Ability to travel at short notice.

No restrictions regarding overseas travel & length of stay.