Description
At Hive Collective, we are dedicated to creating an exceptional client experience through superior sales and service. Our ideal team members are sales makers, not just sales takers, committed to exceeding customer expectations with every interaction.
Job Overview:
As a Hive Sales Associate, you will be responsible for delivering a first-rate customer experience by confidently guiding and assisting customers with their needs. You’ll ensure that every interaction reflects Hive Collective’s values dedication to exceptional service and collaboration over competition. This role demands active engagement on the sales floor, teamwork, and the ability to manage multiple tasks efficiently.
Position starts at $20 per hour, actual pay will depend on experience and qualifications.
Key Responsibilities:
Customer Experience:
- Provide a positive customer experience, being confident, intuitive, and directive
- Welcome customers with sincerity and enthusiasm to create a warm and welcoming experience
- Maintain an active floor presence, demonstrating availability and openness to customers
- Engage customers with an intuitive approach to determine their needs
- Ensure proper sizing and scale of furniture and accessories to the client’s room or home
Sales & Service:
- Ring customers at the cash register by taking payment and issuing receipts
- Complete the customer experience with an accurate and efficient checkout
- Respond to inquiries with pricing, inventory, returns, and delivery information
- Send professional thank you notes to your customers
- Be gracious when accepting returns and turn them into a sale when possible
- Monitor inventory levels and restock as needed
- Gift wrap as needed
Communication & Collaboration:
- Communicate and assist customers with requests in-store and via phone or email, following through until delivery and/or installation
- Team up with other salespeople to best serve the client’s needs
- Address all customer concerns in a proactive and helpful manner
- Listen attentively to the customer and acknowledge their concerns and needs
- Defuse frustration and anger with understanding and care
- Outreach to support in-store and online sales, and invite customers to special events when appropriate
Store Maintenance:
- Maintain the store when customers are not present, including receiving shipments, stocking, and maintaining displays
- Complete projects and tasks accurately and on time
- Follow inventory procedures
- Demonstrate knowledge and proficiency in all tasks and procedures to support the sales floor
Benefits For You:
- Dynamic and supportive work environment that values and prioritizes God, family, and work
- Opportunities for professional growth and development
- Engaging and collaborative company culture
- 50% Hive Collective employee discount for you and immediate family members
- No work on Sundays
- Medical, Dental, and Vision after 60 days of fulltime employment; 401(k) matching after 1 year of fulltime employment
- PTO for fulltime status
Competencies:
- Collaboration, Proactive Communication, Openness to constructive feedback, Adherence to our Hive Code of Conduct; Honesty and Integrity, Confidentiality
Requirements
What Your Background / Experience Should Look Like:
- 2-4 years of design/furniture retail sales experience preferred (Hive Home, Pure by Hive, Hive Bedding, Hive Trade)
- Proficient in Mac Operating System, iOS devices, Microsoft Office, and Google Applications
- Passion for design
- Strong customer service skills and a positive attitude
- Professional communication and social skills appropriate for guest interaction
- Professional attire and appearance in keeping with Hive Personal appearance standards
- Ability to thrive in a fast-paced team atmosphere
Physical Requirements:
- Ability to lift and mobilize small to medium items, up to 15 lbs., while utilizing appropriate equipment and safety techniques
- Ability to maneuver effectively around the floor, stock room, and cash wrap
- Able to stand and walk during 8-10 hour shifts, with prolonged standing, walking, kneeling, bending, and performing repetitive hand/arm movements
- Able to interact verbally with other employees
- Able to understand and follow standard operating procedures
- Flexibility with scheduling, including availability to work weekends
Hourly Range
$20
