Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure. At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work. Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of QFG? • Health & wellbeing resources and programs • Paid vacation, personal, and sick days for work-life balance • Competitive compensation and benefits packages • Work-life balance in a hybrid environment with at least 3 days in office • Career growth and development opportunities • Opportunities to contribute to community causes • Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Senior Manager, Residential Lending. Could It Be You? The Senior Manager, Residential Lending is responsible for providing strategic leadership, direction, and support to a team of Residential Lending Managers and Underwriters in a high-performance prime lending environment for the Prime/Insured mortgages. This role is critical to the risk and credit management of Questbank, ensuring absolute adherence to prime-market policies, procedures, and OSFI B-20 regulatory requirements. You are responsible for the rigorous oversight of department goals, ensuring that service levels and key performance indicators (KPIs) are met or exceeded to drive Questbank’s corporate results.
Need more details? Keep reading… In this role, responsibilities include but are not limited to: • Regularly reporting on service levels, KPIs, and pipeline health as it relates to prime mortgage underwriting and fulfillment. • Monitoring market conditions, industry trends, and the external economic environment to forecast business impacts and provide actionable recommendations to the various internal teams. • Participating in developing and implementing strategies to maximize revenue growth while maintaining strict expense management. • Continuously identifying best-practice improvements to eliminate redundancies and enhance system reporting for better decision-making. • Ensuring total implementation of policies and controls, specifically pertaining to OSFI Guideline B-20, AML, KYC, Mortgage Insurer and Regulatory Compliance Management. • Collaborating with managers to exercise consistent, objective, and sound credit decisions aligned with Questbank’s risk appetite. • Cultivating a robust risk and compliance culture, acting as a liaison with Internal Audit and Risk Management for self-assessments and loss event reporting. • Providing leadership and monitoring to ensure underwriting activities and records meet the highest company and regulatory standards. • Establishing clear goals, providing candid feedback, and managing the performance of direct reports to inspire high-level output. • Recruiting and developing a diverse team, holding effective career conversations and determining optimal training needs. • Championing the Questbank mission and vision, fostering a resilient and energetic workplace culture focused on helping Canadians.
So are YOU our next Senior Manager, Residential Lending? You are if you… • Hold a university degree in Business, Economics, or a related field • Have 10+ years of progressive experience in residential lending, with a strong preference for Prime/Insured Mortgage Lending • Have 5+ years of management experience within the finance or banking industry • Possess a sound ability to plan, prioritize, and execute complex strategies based on data-driven insights • Have a well-defined sense of conflict resolution and people management skills for managing high-level stakeholders • Have strong attention to detail with the ability to ensure accuracy across high-volume production teams • Possess the ability to navigate through dynamic environments and drive adoption of new operational practices • Have exceptional written and verbal business communication skills for reporting and inter-departmental collaboration • Have a strong working knowledge of the Google Workspace and advanced data reporting applications
Compensation Information: • Base salary range: $135,000 - $150,000 • The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply! #LI-NP1 #LI-Hybrid
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
