Senior Representative, Benefits - 26001H5 Description
JOB SUMMARY
Support the benefits team on a daily basis in regards to transactions relating to health, welfare, retirement and leaves.
Answers questions and researches issues raised by employees, supervisors and application of HCC benefits policies and procedures, state and federal regulations.
ESSENTIAL FUNCTIONS
Process new benefit enrollments, status changes, maintain and update system of record for specific benefit programs, and prepare reconciliations for supplemental benefit plans.
Compile benefit packets for new hire orientations, assist new employees in completion of benefit forms and follow up regarding outstanding forms and information.
Review and enter ERS health and welfare benefits for new hires, family status changes and TSA and supplemental benefit elections and changes.
Ensure accuracy of benefit transactions, assure compliance with applicable laws and regulations and maintain an accurate database of benefit coverage, monitoring benefit enrollments, changes and payroll deductions.
Process and complete data entry of incoming requests to confirm separation for part-time retirement plans and college bereavement acknowledgements.
Participate in planning and coordinating periodic benefits open enrollment programs and other benefit events (i.e., employee education benefit fairs and wellness fairs for all faculty staff) including development of content materials.
Provide top-level customer service by assisting employees with questions regarding benefits and leaves, electronically distribute regulatory notices and maintain scanning of documents to the electric filing system.
Maintain electronic and hardcopy files and bulk mailings.
Recommend process improvements and monitor customer feedback as a means of enhancing service responsiveness.
Monitor Family Medical Leave application and approval process.
Provide front desk coverage, as necessary, responding to general inquiries, taking messages and other duties as assigned.
Assist with development of procedures and other written communications to employees.
Generate system queries, analyze data in connection with benefits programs, and reconcile premiums using Excel supplemental benefits.
Perform other duties, tasks and assignments as required.
QUALIFICATIONS
Education & Experience
- Associate’s degree in Talent Engagement, Business or related field required
- 4 years directly related experience may be considered in lieu of required degree
- 3 years work experience in an education benefits office/academic environment required
Licensing & Certification
- Valid Texas Driver License
Special Skills
- MS Office Programs
- Information Management Systems
Competencies
- Delivering High Quality Work
- Accepting Responsibility
- Serving Customers
- Supporting Organizational Goals
- Driving Continuous Improvement
- Acting with Integrity
- Thinking Critically
- Managing Change
- Communicating Effectively
Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Qualifications
The Organization
Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities:
- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
- Approximately 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
- The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
- Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
- Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator
- Office of Equal Opportunity and Title IX
- PO Box 667517
- Houston, TX 77266
- 713.718.8271 or hcc.oeotix@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation and creativity.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.
Job
: Managerial & Professional Primary Location
: United States Posting Date
: May 8, 2026 Closing Date
: May 23, 2026 Starting Salary
: 43,529.00 
