Responsibilities:
- Observe all activities of guests and team members on the casino floor, cage areas, and count rooms via closed circuit television (cctv), for any instances of criminal activity and/or violations of the state gaming regulations and company policies and procedures.
- The Surveillance Agent shall record such activities, where appropriate, and report observations to appropriate company and state officials when necessary.
- The Surveillance Agent shall assist in answering phone calls, monitoring the radio, maintaining the daily log and writing reports.
- The Surveillance Agent shall have demonstrated proficiency in all aspects of surveillance and casino operations before assuming this position.
- The Surveillance Agent shall assume responsibility for the surveillance room in the absence of a shift supervisor and/or relief shift supervisor.
- Directly supervises team members in the Surveillance room in the absence of a shift supervisor and/or relief shift supervisor, when assigned.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Observe all activities of guests and team members on the casino floor, cage areas, and count rooms via closed circuit television (cctv), for any instances of criminal activity and/or violations of the state gaming regulations and company policies and procedures.
- The Surveillance Agent shall record such activities, where appropriate, and report observations to appropriate company and state officials when necessary.
- The Surveillance Agent shall assist in answering phone calls, monitoring the radio, maintaining the daily log and writing reports.
- The Surveillance Agent shall have demonstrated proficiency in all aspects of surveillance and casino operations before assuming this position.
- The Surveillance Agent shall assume responsibility for the surveillance room in the absence of a shift supervisor and/or relief shift supervisor.
- Other duties may be assigned.
Competencies:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or team members of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations
Work Environment:
- The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
- The noise level in the work environment is usually moderate. Must be able to work in a smoking environment.
Additional Benefits:
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Compensation:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
