Surveillance Operator - Full Time (Harrah's Hoosier Park)

Monitors and reacts to security situations, safety issues, illegal activities, internal procedural violations, and regulatory infractions. 

DIRECTLY SUPERVISES: None

KEY JOB FUNCTIONS:

MUST MAINTAIN STRICT CONFIDENTIALITY AT ALL TIMES AS RELATED TO THE SURVEILLANCE SYSTEM AND OPERATION. 

• Any information, knowledge of, or observance of activities that may have a diverse effect on the business, reputation of, safety of, or compliance of the property must be reported to the Surveillance Supervisor or Surveillance Shift Manager on duty and/or if necessary, the Director of Surveillance. 
• Observes monitor screens that transmit in sequence views of the Gaming facility and land-based sites.
• Adjusts monitor controls when required to improve reception and notifies Surveillance Technician of equipment malfunctions.
• Follows all instructions and assignments given by Surveillance Supervisor and Surveillance Shift Manager. Informs the Surveillance Supervisor on duty of issues as they occur and reacts accordingly. 
• Maintains close surveillance of all gaming and non-gaming activities utilizing the necessary equipment to identify, record and document all illegal or unusual activities occurring on the floor slot area, slot booths count rooms, vault and cage.
• Report all illegal and unusual activities to the Surveillance Supervisor/or appropriate authority.
• Complete all written reports required during their working shift.

• Other duties may be assigned at any time.

   

EDUCATIONS and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience. College education is helpful. Must possess basic computer skills

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

SOCIAL SKILLS AND EXPERIENCE:

Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to company management of the organization.

MATHMATICAL SKILLS:

Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

REQUIRED PERSONAL COMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee frequently is required to talk or hear and concentrate through background distractions.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to stay awake and be alert for entire shift.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually quiet but can be hectic and stressful. May be subject to second-hand smoke. Must pass a drug test and be able to pass random drug tests while employed.

CERTIFICATIONS, LICENSES AND REGISTRATIONS:

Must be able to obtain and maintain an Indiana Gaming Commission License. Must be at least 21 years of age.

ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:

Has access to all sensitive materials pertaining to the Surveillance Department as approved by the Director.

ACCESS TO GAMING FLOOR:

Has access to the general areas of the facility.  Does not have access to the cages, money handling areas, soft count and the vault.