Sr IFM Manager (Integrated Facility Management)

Job Description

Do you want to become a member of a diverse team and handle our Partners for Integrated Facility Management?

If you have strong experience in running major service contracts and you stand out as a great communicator with partners, then this might be a great opportunity for you!

• Main contact person to our external IFM partner, take full accountability for high performance of service delivery as catering, cleaning, landscaping, pest control, reception/helpdesk, mail room and waste handling.
• Conduct Performance assessment of external IFM partner under global contract framework, KPI scoring, monthly audits.
• Collect feedback from end-users, main partners, and secure high performance.
• Understand encouraged services level Vs. actual deliveries. Address services provider for corrections and improvement
• Cooperate with IFM partner to develop SOPs to deliver the service with consistency of performance and quality.
• Secure high end-user happiness through surveys, exit pools etc.
• Budgeting, payment application (PO’s), expenses approval, change order approval.
• Close cooperation and communication with global IFM team: Input the local status, customer concern for help when required.
• Ensure company policies and compliance requirement will apply to IFM area, for example: CoC, hygiene, safety, ISO.
• Drive continuous improvement in the IFM area, apply standard processes in the industry or share knowledge across LEGO factories.
• Prepare and provide soft service IFM scope to new buildings.

Are you up for the challenge?

• Experience within IFM Soft Service Business.
• Experience and knowledge from the Catering and Cleaning business.
• Experience handling an external facility service partner – both operationally and performance, preferably an IFM (Integrated Facility Management) provider.
• Significant exposure to a facility management function in a large international organization.
• A good understanding of outsourced facility management processes.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – You'll find this at the top of this advert and when you join the team, we'll confirm this with you.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
                                                                                                                                             
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.