Operational Excellence Specialist - Remote / Hybrid, Paramus, NJ or Houston, TX

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

Longbridge Financial is looking for a highly motivated individual with a proven track record to join our team and help support Longbridge Financials’ Tech Operation Excellence department through technology, system and process enhancements. As the Operational Excellence Specialist, you’ll play a critical role in mortgage operations at Longbridge Financial. You’ll manage systems that are the cornerstone of mortgage production and develop and own processes and software that create efficiencies and opportunities to grow production.
 

To succeed in this role, you must possess exceptional organizational skills as well as a passion for building and managing complex processes that impact various stakeholders inside and outside of the company. Strong interpersonal communication skills are a must. You should have significant understanding of business operations and logistics and financial services experience and knowledge is a plus. If you are a strategic thinker who thrives in a fast-paced environment and is eager to make a positive impact, we encourage you to apply for this exciting opportunity.

Operational Excellence Specialist will report to the Operational Excellence Manager. The ideal candidates’ responsibilities include but are not limited to: process management and improvement, software implementation and administration, business analytics and serving as a cross-department resource.

Primary Job Duties:
 

• Assist in the development, implementation and improvement of operational processes and software systems.
• Analyze, interpret and understand business and system information, data and feedback.
• Administer software systems including but not limited to FHA Connection, FHA Catalyst, document management systems, FNMA systems and various service provider systems.
• Collaborate with external vendors across the procurement, development and implementation stages.
• Adhere to service level agreements and effectively prioritize workflow.

Qualifications

• Undergraduate degree in accounting, finance, business, economics or mathematics highly preferred.
• 2+ years of professional financial services experience preferred.
• Strong quantitative skills, with proficiency in data analytics and an understanding of the software development lifecycle.
• Formidable understanding of financial services operations, sales and secondary markets.
• Effective organizational skills and the ability to manage projects from inception to completion.
• Strong attention to detail and ability to understand complex processes, calculations and systems.
• Interpersonal skills and the ability to connect with others to form effective working partnerships.

Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an non exempt role
• Target base salary range is 50K - 55K which is based on various factors including skills and work experience.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

Important Note: When you click on a video, certain personal information may be sent to the video provider (such as YouTube, Vimeo, etc.). To learn more about our privacy practices, please review our company Privacy Notice.