Senior Project & Services Support Engineer

About Us

Trusted by more than 3,500 utilities worldwide, Landis+Gyr is a global energy technology company connecting data, devices, and decisions to power resilient, intelligent energy for utilities and critical infrastructure. In an industry where reliability and trust is essential, we bring a legacy built on relentless innovation, sustainability and flawless execution.

From edge to enterprise, our technology empowers utilities to anticipate change, improve safety and reliability, enhance customer experience, and accelerate decarbonization. We’re turning traditional infrastructure into intelligent systems that meet the demands of an electrified, increasingly dynamic world.

With operations in over 20 countries, sustaining a 130 year legacy, and nearly 3,500 employees worldwide, we have a deep commitment to sustainability, ease of use, flexibility, and long-term partnerships. Landis+Gyr delivers solutions that are purpose-built, field-proven, and future-ready to help utilities serve their communities with confidence.

 

About the Role

Do you want to be the trusted senior technical expert customers rely on when turning critical issues into lasting improvements?

 

We are seeking a highly capable Senior Project & Services Support Engineer to join our Hong Kong team on a full-time basis, to provide engineering leadership and technical expertise across key customers and internal teams.

This role plays a critical part in ensuring the reliable delivery, deployment, and ongoing performance of metering solutions across our Australian/New Zealand (ANZ) and Southeast Asian (SEA) regions.

 

Blending device engineering, field deployment support, technical troubleshooting, and service operations, you will act as the senior technical counterpart for our customers, leading issue resolution, incident response, and release readiness while working closely with Engineering, R&D, QA, Operations, and Commercial teams.

This opportunity will allow you to work at the forefront of smart metering and device technology, partnering with strategic customers and influencing service excellence across a dynamic regional portfolio. The role will enable strong technical ownership, customer exposure, and the chance to drive measurable improvements at scale.

 

Key Responsibilities

 

Service Delivery & Customer Management:

• Lead complex technical troubleshooting across devices, communications networks, and system integrations.
• Act as the senior technical point of contact for customer engineering teams.
• Manage and resolve customer incidents with clear, timely communication.
• Present RCA findings, technical updates, and improvement actions at customer reviews.
• Coordinate and support major incident “war rooms” when required.
• Maintain accurate tracking and logging of all technical enquiries through to closure.

 

Operational Performance & Reporting:

• Track, measure, and report on SLA and service performance trends.
• Deliver regular performance insights to internal and external stakeholders.
• Identify continuous improvement opportunities and support their implementation.

 

Project & Change Management:

• Support small-to-medium projects aligned to contractual deliverables.
• Assist with technical scoping and delivery of customer change requests.
• Develop and maintain runbooks, SOPs, troubleshooting guides, and reusable engineering artefacts.

 

Technical Engagement & Introduction-to-Service (ITS):

• Develop and execute ITS test plans for firmware, product, and feature releases.
• Coordinate release readiness with cross-functional teams, including fallback planning.
• Support structured rollouts, monitoring, and technical validation during release cycles.

 

Risk, Quality & Governance:

• Identify, log, and track technical risks.
• Participate in quality assurance initiatives across devices, communications, and services.
• Provide consolidated reporting across multiple strategic accounts.
• Support or lead contractual performance reviews and governance activities.
• Partner with Sales and Commercial teams on contract amendments and long-term service planning.

 

About You

• 5+ years’ experience in engineering, metering, communications, or device operations, with hands-on involvement in device deployment, commissioning, and troubleshooting.
• Fluency in Cantonese and English (written and spoken) is essential.
• Degree-qualified in Electrical Engineering, Communications, Computer Systems, or a related discipline.
• Certifications such as ITIL Foundation, PRINCE2, Kepner-Tregoe, or similar are desirable.
• Exposure to AMI, smart metering, IoT, or utility environments (desirable).
• Strong experience in incident management, structured RCA, and release or firmware lifecycle support (highly desirable).
• Advanced capability in ITIL-based incident, problem, and change management, including SLA/OLA governance and reporting.
• Strong technical domain knowledge across metering, AMI headend system, meshed networks, communications, and enterprise IT systems.
• Proven ability in data-driven problem solving, trend analysis, and customer escalation management.
• Experience working with contracts and Statements of Work, including obligations and change requests.
• Project and change management experience with strong stakeholder engagement skills.
• Excellent written and verbal communication skills with a strong customer-facing focus.
• Flexible and open to occasional international travel to support customer, project, and service activities across the ANZ & SEA regions.

 

If you meet all of the above, we’ll love to hear from you!

 

Why Join Us?

 

What differs us from the rest:

�� Employee Wellbeing: Access to wellness programs, counselling, and a supportive work culture.

�� Competitive Salary: We recognise and value your contributions.

✨ Growth & Development: Be part of a forward-thinking team committed to excellence and innovation. We invest in our people with extensive learning opportunities.

�� Sustainability Focus: Commitment to greener solutions and responsible work practices.

�� Diversity & Inclusion: We pride ourselves on our diversity and actively celebrate inclusion initiatives.

 

Ready to Apply?

Submit your resume and cover letter via the ‘Apply’ link or via our Landis+Gyr careers page [https://careers.landisgyr.com/], explaining why you're the right fit for the position.

Applications will be reviewed as they are received, and interviews may commence prior to the close date.

Have a question? Please reach out to Shenay Gocmen via email: Shenay.Gocmen@landisgyr.com