Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.
At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
Responsible for delivering superior customer service in all field activities with minimum supervision on transmission and distribution systems and facilities, as applicable. Performs such work in accordance with Company, regulatory and safety procedures.
Accountabilities
- Performs leak investigations and classifies underground leaks. Locates underground gas lines. Monitors and re-evaluates leaks until repairs are completed.
- Executes customer’s requests for service including connections, disconnections, leak and carbon monoxide investigations.
- Replace meters and regulators. Set and remove meters as necessary.
- May change charts and perform pressure and rectifier checks.
- Responds to emergency natural gas releases such as ruptured natural gas lines and/or services.
- May read meter and records consumption for billing.
- Installs, programs and operates Automatic Meter Reading equipment as necessary on residential and small commercial accounts.
- May disconnect service as necessary and perform collection efforts on delinquent accounts.
- May assist with preparations for natural gas line extensions including measuring and marking. May be required to perform natural gas line location tasks for new construction or other utility companies.
- Investigate and repair leaks above inlet stop cock.
- Inspect, adjust and light gas appliance. Turn gas off as needed to ensure a safe environment is maintained.
- Independently identifies abnormal operating conditions as they occur and take appropriate steps to solve them.
- Demonstrates comprehensive working knowledge of customer service field activities.
- Assist in training and directing other employees engaged in similar duties.
- Perform activities to ensure responsiveness to natural gas and other emergencies.
- Respond to emergency and after hour service calls.
- Obtains customer load requirements.
- Complete and maintain accurate records and reports to comply with Company and regulatory requirements.
- May assist MIC Techs and Construction Crews as needed.
- May assist in conducting leakage surveys, exercise emergency valves and obtain CP reads in accordance with federal and state regulations and company standards.
- Calibrate and maintain company assigned equipment.
- May take monthly odorant reads and fill odorant tanks as needed.
- May be subject to reporting outside regular work area.
- Will be required to hold stand-by duty/first responder duties (FRD).
- Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
- Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
- Demonstrates support for and adheres to the Company’s values, strategies, policies and procedures and exhibits the core values of Liberty Utilities, Customer Service, Safety and the Company’s Code of Conduct both as an individual contributor, team member and/or leader of others.
- Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment. Must complete all required safety training.
- Performs other related duties as required.
Education and Experience
- High school diploma or equivalent.
- Must have and maintain minimum Operator Qualifications (OQs) and classroom training for position as well as any other required OQ tasks as assigned by Manager.
- Requires a valid driver’s license in accordance with Company standards.
- Requires working knowledge of various software applications for data entry, reference and/or retrieval tasks.
- Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or modifications.
- Work requires entry to customer premises.
- Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces.
- Will have residency requirement due to call-out response time.
- Requires frequently performing activities including, but not limited to bending, stooping, crawling, kneeling, grasping, reaching, climbing, twisting, turning and/or lifting up to 100 pounds (i.e. lifting and installing meters.
- Requires the acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell.
What We Offer
As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:
-
- Medical, Dental, and Vision coverage & a 401K, effective day one
- Annual bonus
- Life insurance, and short-term & long-term disability
- Employee Stock Purchase Program
- Free Employee Assistance Program & Headspace account
- 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
- Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
- Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment
Compensation
Pay per scale.
Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.
For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.
Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.
With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
