Technical Support Specialist II

About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/   About Culligan There’s nothing more fundamental to life on Earth than water.  At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love.  For more information visit www.culligan.com.    Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results
Position Summary

Culligan Quench is seeking a Technical Support Specialist II to serve as a technical lead and subject matter expert within our Product Support & Training team. 

This role focuses on advanced troubleshooting, supporting new product rollouts, leading training, and improving product performance across the business. You’ll work cross-functionally with Service, Sales, Supply Chain, and Product teams to strengthen technical capability and reduce service complexity. 

This is a great fit for someone who enjoys solving complex problems, teaching others, and driving consistency at scale. 

This role requires the ability to travel up to 25%.  

The ability to travel overnight is also a requirement*

Responsibilities

• Serve as a technical expert supporting internal teams, distributors, and service partners 

• Lead and deliver technical training programs (virtual and in-person) 

• Support complex installations, site assessments, and escalated technical issues 

• Develop training materials and troubleshooting guides 

• Track and analyze service trends to identify opportunities for improvement 

• Partner with Product and cross-functional teams to provide feedback on product performance 

• Support national (and occasional international) training and rollout initiatives 

Requirements

• 4+ years of experience in technical support, field service, or product support 

• Strong troubleshooting skills across plumbing, electrical, refrigeration, or similar systems 

• Experience training others or supporting escalated technical issues 

• Ability to operate independently and lead in ambiguous situations 

• Strong communication skills, including the ability to simplify technical concepts

• Proficiency in Spanish (oral and written)

• Proficiency in Microsoft Office and systems like Salesforce and RingCX 

What We Offer

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Life insurance 
• Disability
• Unlimited Paid Time Away
• Parental leave
• Additional voluntary benefits
• Career progression opportunities
• Coaching and professional development

Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Applicants   Beware of fake job offers falsely claiming affiliation with our company.     •  We never request banking details or other personally identifiable information during interviews.   •  Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.   •  Official emails are from our domain. Our approved emails will come from @quenchwater.com.     Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.