Engagement Manager

About Us:

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Our opportunity:

At Automation Anywhere, the leader in Agentic Process Automation (APA), we’re transforming how businesses work—and we’re looking for an Engagement Manager to play a key role in that mission. In this role, you’ll serve as a trusted partner to our customers, building strong relationships, guiding them through their automation journey, and ensuring successful delivery across the project lifecycle. Your work will directly influence customer satisfaction, long-term value, and the impact of our APA platform across global organizations. If you’re energized by driving outcomes, elevating customer experiences, and shaping the future of intelligent automation, we’d love to meet you.

Who you’ll report to:

This role reports to the VP, Professional Services

Location: 

Remote role within the United States

You will make an impact by being responsible for:

• Acting as the primary point of contact for assigned clients, fostering trust and building strong, long-term relationships
• Collaborating with clients to understand their business needs, identify automation opportunities, and develop a clear roadmap for success
• Managing the entire project lifecycle, from pre-sales and scoping to implementation and post-go-live support
• Overseeing project teams, including solution architects, developers, and project managers, ensuring projects are delivered on time, within budget, and meet client expectations
• Proactively managing client expectations, communicating project progress, risks, and issues effectively
• Tracking and reporting on key performance indicators (KPIs) to measure project success and client satisfaction
• Identifying and developing new business opportunities within existing client accounts
• OKRs including Delivery, Revenue and P&L

You will be a great fit if you have: 

• Minimum 8+ years of experience in a client-facing role, ideally within the enterprise software/SaaS or IT services industry
• Proven experience in managing complex projects from inception to completion
• Strong understanding of Robotic Process Automation (RPA), Gen AI and Intelligent Automation principles is a plus

You excel in these key competencies: 

• Excellent communication, interpersonal, and negotiation skills
• Ability to build and maintain strong relationships with clients at all levels
• Excellent project management and organizational skills
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment

The salary range or on-target earnings (base salary + on-target incentives) for this position is $170,000 - $190,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors.  This position is also eligible for equity and a full range of medical and other benefits.

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere.  Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

Job Segment OR Key Words: SaaS, Project Management, Client Engagement, Leadership, B2B Software Solutions

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Benefits and perks you’ll appreciate:

• Flexible work schedule / remote roles
• Unlimited Personal Time Off
• 12 holidays off per year
• 4 days volunteer time off per year
• Eligible for 4 company Achievement days off per year
• Variety of health care and well-being benefits
• Paid family/parental leave
• We are a designated “Best Place to Work” for 2 years in a row! Learn more here
• Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here

Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email recruiting@automationanywhere.com.

At this time, we typically do not offer visa sponsorship for this position. Candidates should generally be authorized to work in the United States without the need for current or future sponsorship.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.