Job DetailsJob Location: The Heritage at Freemason Harbour - NORFOLK, VA 23510Position Type: Full TimeEducation Level: High SchoolSalary Range: $38.00 - $40.00 HourlyTravel Percentage: NegligibleJob Shift: DayJob Category: FacilitiesAs an hourly Lead Maintenance Technician, you handle the ongoing facility maintenance and repairs to keep the company’s multifamily property operating and appearing at its best.
The How…
You will use your five-plus years of experience in property maintenance (either in a residential or hospitality setting, including at least one year of supervising others) to address work orders and other repair and maintenance issues before they escalate into major problems.
You will utilize your one or more technical certifications to address critical areas, such as HVAC-certified repairs and maintenance, CPO to handle the property’s pools and spas, or other specialized training for electrical or plumbing issues when they arise.
You want to positively impact people’s lives by proactively addressing routine maintenance and the general cleanliness of the property, including resident amenities such as the pool and clubhouse. You are hands-on with the day-to-day maintenance activities, setting the tone and standard for how work gets done. You lead by example, stepping in to assist where needed, including completing your work orders as assigned and helping other technicians with work orders. You manage the Make-Ready board so turnover work stays on schedule and ensure the property grounds are kept up.
You aren’t afraid to engage in difficult conversations with employees and residents, hearing their concerns and issues and seeking to understand and resolve them. Your attention to detail and project management skills are an asset to the property management team, allowing you to quickly and effectively find cost-effective, high-quality, timely resolutions to repair and maintenance issues affecting the property.
Your friendly and efficient approach is perfect when engaging with residents in their units and about the property. You are committed to creating a safe working environment for the team and a safe living environment for our residents with a safety-first approach to everything you do, which includes utilizing your EPA certification to handle certain substances and chemicals properly and training the maintenance team in proper safety procedures and protocols.
The Details…
You will work full-time Monday through Friday at our location. Since maintenance emergencies can happen at any time, this role does require occasional on-call hours as set by the Property Management team.
While we provide equipment and supplies to complete most work orders, you must maintain your own tool kit to complete work orders. Occasionally, you may need to use either a company-owned vehicle (or your own) to move about the property or to pick up supplies off-site. Therefore, you must have a valid driver’s license to be effective in this position.
We offer many benefits to meet your needs, including medical, dental, vision, and basic life insurance options. The company provides auto-enrollment in its 401(k) plan after 60 days of employment. New employees accrue 40 vacation hours in the first year and earn paid sick leave per state requirements*. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year*.
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*The Company provides at least 40 hours of Paid Sick Leave per year in states with no state mandate. **To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday.
QualificationsRequired Skills and Abilities
Treats all current and future residents with the highest level of concern and care; demonstrates a natural disposition towards personal and public safety; operates from a place of integrity, honesty, and ethics
Familiarity with local, state and federal employment laws, including wage and hour, meal and rest breaks, OSHA, and human rights and equal employment opportunity regulations
Able and willing to maintain regular attendance and punctuality to ensure all essential duties are fulfilled
Demonstrated attention to detail to ensure that all jobs are completed in an exemplary manner and any potential hazards or warning signs of problems are not overlooked
Familiarity with a variety of tools and materials needed to maintain residential buildings
Excellent verbal and written communication skills with the ability to write and speak clearly
Treats everyone with respect and dignity, accepts responsibility and takes ownership of tasks, follows through on commitments, takes initiative and maintains confidentiality
Excellent organizational skills and attention to detail, strong time management skills with a proven ability to meet goals and deadlines
Ability to function well in a fast-paced, high-volume environment
Basic proficiency with Microsoft Office Suite or related software
Education and Experience
A high school diploma or GED is required, as well as a minimum of 5 years of relevant work experience, preferably in property management or hospitality.
Technical degree in a related area of study or one or more technical certifications in the following areas: HVAC, plumbing, or electrical; S1 or S2 HVAC certification highly desirable
Prior experience in general building maintenance or painting in a commercial or residential environment required in one or more of the following areas, including general handyman work, light carpentry, electrical, or plumbing
Prior experience in maintaining and repairing HVAC systems
Proficiency with Microsoft Office Suite or related software
Must have own tools
Valid driver’s license to operate company-owned vehicles or to utilize own vehicle for work
Physical Requirements
Expected work hours:
Monday through Friday, 8:00 AM – 5:00 PM, plus scheduled on-call hours and occasional weekends.
During high-traffic holiday periods, the position is scheduled according to Company standards; the supervisor must approve schedules
Travel: Occasionally, may need to drive a company-owned or personal vehicle for business
Work environment and physical demands:
Able to frequently lift or move items weighing up to 25 pounds; occasionally needs to lift or move items weighing up to 50 pounds
Able to use hands to use and manipulate tools and objects or control equipment; adequate vision to do the same safely; stamina and dexterity
Able to move about the property to perform assigned tasks and responsibilities, including standing for extended periods, walking, climbing stairs and ladders, stooping, kneeling, crouching, or crawling to perform functions in various weather conditions and variable climates
FLSA Status: Nonexempt
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Two Coast Living is an Equal Opportunity Employer.
We will consider all qualified Applicants for employment, including those with Criminal Histories (arrest and conviction records), in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
