Manager - Technology Business Management.Technology Information

Mission

Responsible for the coordination, operational management, execution and implementation of initiatives and strategies within the Technology department. The responsibility includes coordination and consolidation of the annual business plan and periodic reporting. The role also acts as an operational support function for the different departments within Technology.

Key Performance Areas

Business/Operational Planning & Budgets
•    Plan, facilitate, co-ordinate and consolidate the Technology business plan
•    Advise and Support the Technology management on the annual Business planning and quarterly forecasting
•    Forecast, plan, develop and review Technology budgets and plans in line with MTN SA financial requirements     and Group guidelines
•    Adopt a consultative approach to working with the business to identify opportunities for improvement in    business operations, processes and resources. 
•    Develop and manage project initiative budgets in line with business objectives
•    Draft and submit budget proposals in line with business objectives, and recommend subsequent budget     changes where necessary
•    Develop and maintain the necessary tools and processes to aid in the planning process and ongoing     monitoring and evaluation
•    Drive improvements to methods and processes to increase productivity, at the same time maintaining strict     quality levels
•    Recommend changes and modification to systems, processes and procedures as required to ensure timeliness,     accuracy and efficiency
•    Ensure that all month end, quarter end and year-end requirements are met within the required time frames

Reporting & Feedback
•    Understand and document existing and new business processes and requirements
•    Prepare routine reports. Provide input from the perspective of cross-departmental functions
•    Ensure traceability of requirements from business through to development and implementation
•    Identify and prepare relevant information and data for reporting purposes
•    Develop appropriate analytical models and reports to support informed decision-making
•    Coordinate process measurement requirements to ensure efficient and effective use of information resources
•    Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions     that can be motivated
•    Report on a monthly basis on issues relating to progress made and in accordance with the measurement     metrics set by the organisation. Highlight to the management significant deviations from defined     performance metrics
•    Report on a regular basis on specific projects, as required
•    Prepare and deliver presentations to management on status of programs, inventory management, network and     IT KPIs initiatives, budgets, forecast and actual spend. Highlight deviations from plan and make                    recommendations for corrective action
•    Ensure that all reporting is accurate, relevant and is delivered on time

Customer Satisfaction
•    Build and maintain strong relationships with all MTN SA stakeholders
•    Align service delivery to changing market segments
•    Understand customer needs and develop and fine-tune systems accordingly
•    Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
•    Put contingency plans in place to prevent delays and enhance the customer experience
•    Adopt a proactive approach to prevent problems from arising in the future
•    Initiate change to continually improve all aspects of service delivery
•    Ensure that customer specifications are met and that the customer is satisfied with the end service and/or              product
•    Deliver first time right service excellence

Project/Program Management 
•    Develop and drive the execution of agreed projects
•    Set and continually manage programme expectations with team members and relevant stakeholders across             the business including Heads of departments
•    Effectively communicate programme expectations to team/ project members and stakeholders in a timely and     clear manner
•    Effective utilisation of resources and coordinating the efforts of team members (including cross-    functional           teams) in order to deliver projects according to plan
•    Drive the implementation, tracking, monitoring and compliance of Projects
•    Co-ordinate project reporting
•    Ensure effective implementation of the integrated project management model
•    Risk management

Business Analysis
•    Identify business improvement and optimisation opportunities that will result in improvement of process     performance and ultimately in MTN SA results
•    Perform Business Analysis on the projects within the value stream in line with the MTN SA Business     Analysis      methodology
•    Identify ways to fine tune policies, processes and systems in line with changing work practices
•    Determine, document, and review requirements for projects within the scope of the value stream or     impacting processes and systems 
•    Design, analyse and document workflow and make appropriate recommendations that will positively impact           operational effectiveness
•    Identify Business Improvement and Optimisation opportunities that will result in improvement of process               performance 
•    Drive best practice, continuous improvement and innovation at process and procedure level.
•    Identify and implement innovative ways to use minimum resources to achieve maximum outputs.
 

Education: 
Minimum of 3 year tertiary degrees in Business/Finance/Financial Management/Management Accounting (BCom, BAcc)

Experience:
• Minimum 5 years in finance and business management preferably within the Telecommunications Industry
• Experience working in a medium to large organization