Are you ready to make a meaningful impact in the world of workers' compensation? Join ESIS, a leader in risk management and insurance services, where your skills and talents can help us create safer workplaces and support employees during their times of need. At ESIS, we are dedicated to providing exceptional service and innovative solutions, and we are looking for passionate individuals to be part of our dynamic team. If you are eager to advance your career in a collaborative environment that values integrity and growth, explore our exciting workers' compensation roles today and discover how you can contribute to a brighter future for employees everywhere!
The ESIS Senior California Claim Representative, under the direction of the Claims Team Leader, investigates and resolves claims promptly, equitably, and in accordance with established best practices.
Key responsibilities include:
- Claims Management: Investigate, evaluate, and manage workers' compensation claims from initiation to resolution, ensuring compliance with relevant laws, regulations, and company policies. The Senior Claim Representative handles more complex cases requiring advanced expertise.
- Communication: Act as the primary point of contact for injured individuals, employers, medical providers, and other stakeholders, delivering clear and professional communication throughout the claims process.
- Investigation: Conduct thorough investigations, including gathering statements, reviewing medical records, and analyzing accident reports to determine compensability and liability.
- Decision-Making: Make timely and accurate decisions regarding claim acceptance, denial, or settlement based on case facts and applicable laws.
- Documentation: Maintain detailed and organized claim files, documenting all activities, communications, and decisions within the claims management system.
- Cost Control: Monitor and manage claim costs, including medical expenses, indemnity payments, and legal fees, while ensuring appropriate reserves are established and maintained.
- Compliance: Ensure adherence to state-specific workers' compensation laws, regulations, and reporting requirements.
- Customer Service: Provide exceptional service by addressing inquiries, resolving issues, and delivering timely updates on claim status.
- Collaboration: Work closely with internal teams, including legal, medical, and risk management professionals, to achieve optimal claim outcomes.
- Experience: Minimum of 3–5 years handling workers' compensation claims; prior experience with ESIS or similar third-party administrators is preferred.
- Jurisdiction & Licensing: Knowledge of California Workers’ Compensation regulations and an active adjuster license, or the ability to obtain licensure within a specified timeframe.
- Compliance: Ensures compliance with all legal, regulatory, and company-specific requirements.
- Quality Review Performance: Achieves strong quality review scores by consistently adhering to established high-standard procedures.
- ESIS/Client/Carrier Requirements: Follows ESIS Best Practices and adheres to client and carrier guidelines to ensure accuracy in documentation, claims handling, and service delivery.
- Skills:
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Proficiency in claims management systems and Microsoft Office Suite
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Knowledge: Familiarity with workers' compensation laws, medical terminology, and claim handling best practices. The Senior Claim Representative is responsible for more complex and intricate claims, requiring advanced expertise.
An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.
ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.
The pay range for the role is $78,100 to $109,400. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
