Senior Epic Clinical Applications Analyst (Ambulatory & MyChart)
Work
Location: Kondapur, Hyderabad
Job Type:
Full-Time
Work shift: Eastern Timings- 5:30PM- 2:30AM IST
Position Summary:
We are seeking an experienced
Senior Epic Clinical Applications Analyst (Ambulatory & MyChart)
to support the design, build, implementation, and optimization of Epic Ambulatory applications, Clinical Service Desk (CSD) operations, and MyChart patient engagement solutions.
The ideal candidate will bring deep Epic system expertise, strong analytical capabilities, and the ability to translate clinical and operational needs into efficient Epic workflows. This role plays a critical part in enhancing patient care, clinician experience, and operational efficiency.
Key Responsibilities:
Lead the design, build, and maintenance of
EpicCare Ambulatory
applications.
Support
Clinical Service Desk (CSD)
operations, including incident management, troubleshooting, and end-user support.
Configure
SmartTools
,
Navigators
,
SmartSets
,
Flowsheets
, and questionnaires to support clinical workflows.
Design and maintain
MyChart
functionality, including:
Patient questionnaires
Proxy access setup
Patient communication workflows
Develop and optimize
BPA and CER rules
, security templates, and SmartForm documentation tools.
Collaborate with clinical and operational stakeholders to design efficient and compliant workflows.
Participate in
discovery sessions, workflow design, integrated testing, and go-live readiness activities
.
Provide
post-implementation support
, issue resolution, and system optimization.
Ensure adherence to
Epic standards, governance, and upgrade cycles
.
Work closely with cross-functional teams to improve system usability and performance.
Requirements
EpicCare Ambulatory Certification
(active or within NVT period).
8–10+ years of
Epic Ambulatory build experience
with full life-cycle implementations.
Experience in
Clinical Service Desk (CSD)
or production support environments.
Strong expertise in
MyChart
, including questionnaires and patient engagement workflows.
Hands-on experience with:
SmartTools, SmartLinks, SmartSets, Navigators
BPA (Best Practice Advisory) and CER rule configuration
Experience with
ServiceNow
,
Data Courier
, and
CAB processes
.
Familiarity with Epic master files such as
EMP, SER, EAP, EOW, and EAF
.
Excellent communication, documentation, and stakeholder management skills.
Preferred
Bachelor’s degree in Health Information Management, Computer Science, or related field.
Additional Epic certifications (MyChart, Orders, or other modules).
Experience with:
AI-driven clinical documentation or note summarization
