MidFull TimeEN
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
Role Overview
This is a position in the Philippines, operating on a US-aligned schedule. Your primary function is to provision new numbers and services across the EMEA, APAC, and LATAM regions.
Core Responsibilities
Global Regulatory Expertise: Navigate complex telecommunications regulatory frameworks and manage the cultural nuances of doing business across three key global regions.
Technical Liaison: Serve as a Subject Matter Expert (SME) to bridge technical gaps and align capabilities between internal business units and external carrier partners.
Lifecycle Management: Oversee the end-to-end provisioning lifecycle for global network services, ensuring all carrier assets are meticulously documented.
Operational Excellence: Manage high-volume order provisioning under strict deadlines, maintaining peak productivity and efficiency without compromising quality.
Skills & Qualifications
Industry Expertise: 5+ years of experience within the Telecommunications industry; previous experience with Hyperscale environments is highly preferred.
Technical Mastery: Strong proficiency in network routing theory, VoIP architectures, and a deep understanding of the end-to-end telecom provisioning lifecycle.
Escalation Leadership: Proven ability to lead complex troubleshooting initiatives and drive high-level escalation efforts with global service providers.
Domain Knowledge: Functional knowledge of UCaaS and CCaaS ecosystems and their associated regulatory requirements.
Operational Drive: A self-motivated starter capable of "hitting the ground running" to improve operational efficiency and deliver high-impact results.
Modern Toolset: Proficient in G-Suite and project management platforms, including Asana and Jira.
Executive Communication: Ability to present technical data and project updates clearly to Product Management, Engineering, and Executive leadership.
Work Schedule & Location
Shift: US Business Hours
Setup: Hybrid (Onsite Tuesday & Wednesday)
Location: BGC, Taguig City
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