Analyst, Employee Experience

As an EX Ops Analyst, you will help our business operations function deliver solutions that provide our clients with exceptional employee experience solutions. You’ll work beside some of the industry’s top consultants, developing your skills and technical knowledge, while delivering creative, cutting-edge solutions to real business issues. You will have immediate exposure to challenging business operations assignments that draw on your ability to analyze information and develop conclusions; demonstrate imagination and creativity; and deliver innovative solutions to key business challenges.

Comfort navigating ambiguity and uncertainty, organized thinking and communication skills, and a willingness to engage in both strategic design and tactical implementation are also critical to success in this position. You will learn to connect solutions across our EX portfolio – including employee insights (listening/surveys, assessments), strategy and change management, behavior change, communications and employee experience software.

Key Attributes

• Navigator. Partner with senior colleagues to develop and implement advanced analytics and

leading-edge technology to deliver insights to our clients in areas such as leadership alignment

and performance, rewards optimization, culture alignment, workforce well-being, safety, risk

orientation and engagement.

• Influencer. Uses highly effective change management and communication skills and experiences

to build trust and influence decisions that are critical to achieving the desired outcomes – for the

business and client alike.

• Relationship builder. Easily builds rapport with others, quickly establishing a strong sense of

confidence and trust.

• Knowledge pursuer. Brings a thirst for learning, willingness and confidence to step out of the

comfort zone to take on new opportunities and gain and grow from new experiences.

• Excellence seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a

deep commitment and accountability to doing what it takes to get the work done with the high

quality our clients expect and in a way that adheres to our company values of client focus,

teamwork, respect, excellence and integrity.

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. Willis Towers Watson is the leader in Employee Experience (EX).

We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.

Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Our EX advisors know the power of bringing these capabilities and our offerings together to help deliver highimpact solutions for our clients’ most complex challenges.

Together, we’re all about powering ambitions—of our colleagues, our clients and their people.

• Dedicated collaborator. Sees potential and unique strengths of each team member. Values

development of people through collaborating, providing two-way feedback, creating energy and

cultivating a safe environment for colleagues to share, create, learn, develop and thrive.

Criteria / Role Expectations

• Partner with senior colleagues to develop and implement advanced analytics and leading-edge

technology to deliver insights to our clients in areas such as leadership alignment and

performance, rewards optimization, culture alignment, workforce well-being, safety, risk

orientation and engagement

• Provide actionable insights on improving employee engagement, shaping a high-performance

culture and achieving optimal returns on talent and program investments

• Develop technical knowledge and skills across a variety of industries and human capital areas

• Assist with design, production, and presentation of materials for clients. This may include

presentation formatting, graphic design support, proofreading client work, scheduling meetings,

answering client inquiries, etc.

• Act as liaison with internal support staff and the client to ensure data and materials are

transmitted accurately, deadlines are clear, meetings are scheduled, and communication is

consistent

• Contribute to new business development by drafting statements of work, project plans and

budgets

• Contribute to the development of intellectual capital, new tools and approaches

• Liaise with technical or support teams to ensure successful handoff of tasks between

departments and that all tasks are accomplished on time and in concert with affiliated

responsibilities

• For survey projects:

o coordinate production of surveys,

o track survey response rates for clients,

o coordinate survey question hotline and/or email box,

o verify the accuracy of raw data and raise concerns or questions as appropriate,

o ensure accuracy of survey data,

o learn how to read survey report data and understand the final results delivered to clients,

o respond promptly to client requests for assistance or additional information.
 

Minimum Qualifications

• Master’s degree in industrial and organizational psychology or a related major

• Prior survey research, organizational development and organizational change experience a plus

• Ability to draw on a combination of advanced analytics and leading-edge technology to deliver

insights to clients

• A professional presence with strong written and oral communication skills

• Ability to manage competing priorities and carry out well-defined assignments according to

established guidelines with little to no supervision

• Ability to recognize and diagnose issues, work in teams, and leverage the resources of other

related practices to address client challenges

• Ability to draw conclusions from data in a logical, systematic way

• Strong project management, analytical, and interpersonal skills

• Technical savvy and comfort using the Microsoft Office Suite (MS PowerPoint, MS Word, MS

Access), with very strong skills in MS Excel

• Availability to travel on an as-needed basis

• Fluency in English and a second language or dialect (Cantonese) is preferred but not required