Client Service Advisor

Client Service Advisor

An exciting opportunity is now available for a Client Service Advisor; the primary purpose of this role is to perform the broking role for a portfolio of clients and provide a superior level of client service supporting the business in the achievement of their objectives. Our Objectives are expressed in terms of Client, Financials, People and Operational Excellence.

The Role

Main responsibilities include: 
• Perform the Broking Role for their portfolio of Clients dealing with Renewals, Claims and all mid-term alterations and queries
• Achieve best client service in an efficient and friendly manner ensuring that all client
deadlines are met
• Achieve an appreciation of each client's business and culture
• Support and find opportunities to enable growth of the existing client accounts
• Foster beneficial insurer relationships
• Follow company procedures for Renewals and New business
• Maintain Company and regulatory standards/requirements including compliance
• Participate in project work
• Provide technical support to colleagues and help in resolving their client problems
• Build relationships and provide support to a number of different teams across local and
offshore business
• Ambassador to WTW’s purpose, values, culture, and appreciate WTW client's business.

What you’ll bring

•Certified Insurance Practitioner (CIP) qualified
• Previous experience working for an insurer or broker.
• Client advocacy
• Desire to take early responsibility
• Passion for learning about and understanding the insurance industry
• Hard working, proactive and flexible
• Capable of solving problems
• Good IT skills, including proficiency with the Microsoft Office suit
• Good interpersonal, organisational, analytical and communication skills
• Highly accurate with good attention to detail in completion of all tasks.

What we offer
At WTW Ireland, your wellbeing comes first.  Depending on your role, you'll receive either 23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days—giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future-focused pension contributions, hybrid working options, educational support, employee assistance programme and a fully paid volunteer day to make a difference in your community.  On top of these, you can opt into a variety of additional perks including our share scheme, cycle-to-work programme, dental, critical illness protection, enhanced optical cover, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com