

JOB SUMMARY
Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. The Concierge is also responsible for ensuring all Bell associates conduct their work ethically and with integrity. The Concierge should also be fully aware of and acts in accordance to the Hotel’s standards and the Brand Standards.
JOB DUTIES AND RESPONSIBILITIES
1. Supervise and control the activities of the Bellman and Doorman.
2. Maintain the cleanliness and the condition of the Marriott and Singapore’s flag and report abnormalities to FOM / AFOM / DM.
3. Perform daily Concierge and Bell Service duties which includes, but not limited to:
4. Ensure all storage items are recorded, and tags are issued accordingly.
5. Attend daily briefing and 15 minutes training.
6. Ensure to submit monthly training calendar to FOM and to conduct daily 15 minutes training for Bell associates.
7. Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties.
8. Ensure function sheet displayed on notice board is updated.
9. Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotel lobby.
10. Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly.
11. Understand the hotel’s safety features and procedures.
12. Ensure all bell service associates to provide service with a smile and to speak to the guests in a warm and friendly manner.
13. Maintain effective service in line with the Hotel’s Corporate Image
14. Cash/Bank Handling
15. To ensure and follow established procedures and compliance as per LSOP guidelines.
16. Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.