We are seeking an experienced and customer-focused Customer Care Leader to provide day-to-day leadership and operational support to our Customer Care Officers, specifically in the CET (Customer Establishment Team) / Credits space within the Centre of Excellence. This role is critical in ensuring the delivery of high-quality customer service, effective case management, and achievement of service level and performance targets.
As the first point of escalation for frontline issues, you will play a key role in complaint resolution, coaching and developing team capability, and driving consistent adherence to systems, processes, and customer service standards.
Key Responsibilities
Team Leadership & Support
Customer Service & Complaint Resolution
Operational & Systems Management
About You
You are a proactive and solutions-focused customer service/administration professional with strong leadership capability and experience operating in fast-paced service environments.
Skills & Experience
Knowledge & Capability
About Us
Join us at Cleanaway and contribute to making a sustainable future possible, together.
We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.
As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.
Why join Cleanaway?
Our Process
Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au.
Join us on our exciting journey towards a sustainable future.
Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.
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