Senior Customer Services Officer (2-year Contract)

The Job

• Perform defects checking for flat takeover and handover work of all newly built units;
• Monitor all defect rectification works are conducted on time, and ensure the company’s interest is protected at all times;
• Handle and follow up on customer enquiries and complaints, to ensure that all customers are well served promptly, courteously and professionally;
• Work with the various team in planning and implementing the handover of the new developments;
• Perform logistics, administrative and clerical support duties;
• Assist in managing sales arrangement and operation;
• Undertake any other duties assigned by the supervisor.

The Person

• Diploma holder or above with a minimum of 3 years of relevant experience in property takeover, handover and customer service.
• Experience in the handover of large-scale residential properties is a definite advantage.
• Dedicated to work, good communication and interpersonal skills;
• Good spoken and written English and Chinese (Cantonese and Mandarin);
• Proficient PC skills in MS Office(Excel, Word, PowerPoint) and Chinese word processing;
• 5.5 days work per week and shift duty required;
• Willing to work on irregular hours and weekends or public holidays as necessary.