Customer Account Representative - Urology - Arvada, CO Office

Aeroflow Health – Customer Account Representative – Urology – Arvada, CO

This is a fully in-office position in our Arvada, CO office located at: 8795 Ralston Rd, STE 125, Arvada, CO 80002

Shift: Monday-Friday 9:00am - 6:00pm MT (11:00am - 8:00pm EST)

Pay: $21.50/hour

Aeroflow Health is a national leader in home medical equipment and clinical services. We combine technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients’ homes. At Aeroflow Health, we make healthcare accessible by taking a wholistic approach to how we care for our patients.

We are equally as passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways they can  be one of the nation’s top employers.  As we continue to grow, we remain committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make meaningful impact every day.

The Opportunity

Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose – to provide great customer service to our new and current patients. 

As a customer account representative, you will focus on:

Providing exceptional customer service to patients, healthcare professionals, and insurance companies.

Your Primary Responsibilities

We are currently seeking a Customer Account Representative. CAR is typically responsible for:

• Handling a high-volume number of both incoming and outgoing phone calls daily
• Updating account information, such as: product needs, insurance, contact information, etc.
• Placing resupply orders for current patients that receive incontinence supplies and catheters
• Researching insurance payer requirements and understanding reimbursement procedures
• Troubleshooting equipment problems and offering product changes
• Maintaining HIPAA/patient confidentiality
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Regular and reliable attendance as assigned by your schedule
• Other job duties as assigned

Skills for Success

• Excellent Customer Service Skills
• Ability to Think Critically
• Exceptional Organization
• High Level of Compassion
• Outstanding Written and Verbal Communication
• Willingness to Make Decisions Independently
• Ability to Contribute to a Team
• Must Be Adaptable and Willing to Learn
• General Computer and Email Proficiency

Required Qualifications

• High school diploma or GED equivalent
• 1 year of customer service experience preferred
• 1 year of call center experience preferred
• Excellent written and verbal communication skills
• Excellent critical thinking skills
• Excellent De-escalation skills
• Excellent active listening skills
• Ability to multitask – shifting between open applications as you speak with patients
• Ability to type 40+ words per minute with accuracy

 

You might also have, but not required:

• Knowledge with different types of insurance such as medicare, medicaid, and commercial plans
• DME supplies, specifically with incontinence and catheters

What we look for

We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes.

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

•   Family Forward Certified
•   Great Place to Work Certified
•   Inc. 5000 Best Place to Work award winner
•   HME Excellence Award
•   Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification

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