Payor Relations Associate

Aeroflow Health – Payor Relations Associate

Aeroflow Health is a national leader in home medical equipment and clinical services. We combine technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients’ homes. At Aeroflow Health, we make healthcare accessible by taking a wholistic approach to how we care for our patients.

We are equally as passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways they can  be one of the nation’s top employers.  As we continue to grow, we remain committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make meaningful impact every day.

The Opportunity

Within Aeroflow, the Payer Relations/Managed Care team partners closely with health plans across Commercial, Medicaid, Medicare, IPA, and TPA markets to expand access to covered services and strengthen payer relationships nationwide.

The team supports Aeroflow’s DME and professional service offerings, including Lactation Consultants, Registered Dietitians, and Doulas, working cross-functionally with operations, sales, and leadership to ensure alignment with payer expectations.

What makes this team unique:

• High visibility across the organization and direct impact on growth and access to care
• Exposure to both strategic payer relationships and day-to-day operational execution
• A fast-paced environment where you will learn quickly and take on meaningful responsibility early

This role is ideal for someone early in their career or transitioning into healthcare who is eager to learn, take ownership, and grow within payer relations.

 Your Primary Responsibilities

We are currently seeking a Payer Relations Associate. This role is typically responsible for:

 Relationship Management & Strategy

• Support and maintain relationships with payer partners while identifying opportunities for growth
• Collaborate with internal stakeholders to align strategies with payer expectations and business objectives
• Assist in addressing claims issues, policy updates, and service improvements
• Act as a liaison between payer partners and internal teams

Operations & Compliance

• Support payer contracting efforts and network expansion initiatives
• Maintain fee schedules and ensure alignment with reimbursement requirements
• Review payer policy updates and translate them into actionable insights for internal teams
• Manage workflows through payer portals and internal systems
• Ensure compliance with payer requirements and regulatory standards

Data Analysis & Reporting

• Analyze data to identify trends and opportunities for improvement
• Support reporting efforts and contribute to operational insights
• Assist in building processes that improve team efficiency and performance

General Responsibilities

• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Skills for Success

• Ability to build and maintain strong working relationships
• Strong organizational skills with attention to detail
• Clear communication skills, both written and verbal
• Ability to manage multiple priorities and deadlines
• Analytical thinking with the ability to identify trends and insights
• Proactive mindset with a strong sense of ownership and follow-through
• Willingness to learn new systems, processes, and payer requirements

Required Qualifications

You should clearly align with ONE of the following backgrounds:

• Early-career healthcare professional:
  1–2 years of experience in payer relations, healthcare operations, provider relations, or a related field
• Recent graduate with interest in healthcare:
  Strong interest in healthcare, payer relations, or managed care, with a desire to build a career in this space
• Transferable experience with strong upside:
  Background in account management, operations, analytics, customer support, sales/marketing, or project coordination, with a demonstrated ability to learn quickly, take ownership, and operate effectively in multi-faceted roles.

In addition, the ideal candidate will bring:

• Strong analytical and problem-solving skills
• Comfort working with systems, tools, and data
• Ability to present information clearly to internal stakeholders
• A proactive, ownership-driven mindset
• Willingness to travel at least quarterly
• Basic to moderate exposure to negotiation, presenting, and/or policy or operational change initiatives preferred

You might also have

• Experience with payer relations or provider network management
• Familiarity with Commercial, Medicaid, or Medicare plans
• Experience supporting contract discussions or negotiations
• Exposure to healthcare operations or reimbursement processes

What we look for

You are someone who shows up ready to learn, contribute, and figure things out. You may not have deep payer experience yet, but you bring the mindset and work ethic to grow into it quickly.

Curious and Resourceful
You ask questions, dig into details, and seek to understand how things connect.

Problem Solver with Grit
You don’t get easily frustrated when things are unclear or complex. You stay with problems and take ownership of finding solutions.

Organized and Accountable
You manage multiple priorities, follow through on commitments, and take pride in doing things well.

Strong Communicator and Presenter
You can take complex information and explain it clearly, whether in writing or in conversation.

Motivated to Grow
You’re looking for a role where you can build your career, develop new skills, and make a meaningful impact.

Team-Oriented and Adaptable
You collaborate well and are comfortable working in a fast-paced, evolving environment.

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

•   Family Forward Certified
•   Great Place to Work Certified
•   Inc. 5000 Best Place to Work award winner
•   HME Excellence Award
•   Sky High Growth Award

 

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

 

We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification.