Solutions Engineer - Tissue
Buckman – Mobile
Location: Mobile
Language: English
Travel: up to 75%
Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.
Position Summary
Delivering application excellence to customers in the form of trial execution and advanced attrition prevention in alignment with Global and Company Strategies, driving sustainable growth in sales and profitability and preventing attrition.
Key Outcomes/Responsibilities
Outcome: Drive technical trial success and customer conversion
Actions:
- Manage the full trial lifecycle, including setup for success, equipment coordination, adherence to evaluation plans, data collection, customer value validation, and conversion
- Assist with trial execution with clear alignment to evaluation goals and customer needs
- Monitor and document trial progress, gathering meaningful technical data
- Translate results into clear usage recommendations and conversion strategies
- Collaborate with sales and R&D to communicate trial learnings and insights
Outcome: Solve technical problems and support sales growth
Actions:
- Investigate customer issues, propose clear solutions, and help investigate claim and prevent attrition
- Simulate and model customer processes to reduce technical risk and improve outcomes
- Offer alternative solutions based on performance, compatibility, and profitability
- Share product knowledge and insights to uncover new opportunities and enable retention
- Serve as a trusted advisor and subject matter expert; support the upskilling of frontline sales through coaching and knowledge sharing
Outcome: Build trust through credible technical support
Actions:
- Respond quickly and effectively to customer needs with tailored recommendations
- Support contracts, RFQs, and technical inputs for business development and innovation
- Deliver advanced expertise for critical applications or high-risk accounts
- Provide expert technical support on complex and critical applications to resolve challenges and mitigate attrition risk
Outcome: Strengthen team and customer capabilities
Actions:
- Create and deliver engaging training for sales and customer teams on product application and compliance
- Coach and mentor sales associates to boost technical confidence and readiness
- Develop resources and tools for consistent technical learning across regions
Outcome: Maintain compliance and safety excellence
Actions:
- Promote adherence to safety, health, environmental, and regulatory policies
- Participate in audits, manage compliance documentation, and support continuous improvement
- Align with regional standards and customer expectations for SHEQ practices
Outcome: Advance Innovation and Technical Alignment
Actions:
- Engage in cross-functional ideation forums to drive product and process innovation
- Evaluate emerging technologies for potential integration into technical solutions
- Develop business cases for existing application for new market segments
- Contribute to product lifecycle and commercialization planning
- Identify gaps and align R&D and market feedback to enhance solution relevance
Basic Qualifications
- Education Requirements: Bachelor's Degree in Chemical Engineering or Chemistry
- Job Experience: 7 - 9 years
- Business understanding
- In depth knowledge of the Buckman product range, their functions and applications
- In depth knowledge of customer processes, their challenges, their end users and how our chemistries and application technologies can address their requirements.
- Advanced knowledge of chemistry and microbiology
- Good knowledge of sales and marketing principles, processes and procedures
- Understanding of engineering principles and ability to design product application systems.
- Advanced project management skills.
Competencies
- Ensures Accountability - Holding self and others accountable to meet commitments
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions
- Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
We appreciate the interest of recruitment partners, but we are not engaging external agencies for this role.
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