Business Improvement Specialist
Department: Customer
Employment Type: Fixed Term - Full Time
Location: Guernsey
Description
The Business Improvement Specialist will provide an interface between various stakeholders within the business to deliver cost effective, impactful, and highly integrated business & management information solutions.
The Business Improvement Specialist will utilise their broad business knowledge and experience to expand GEL’s capabilities in the area of business process design & re-engineering and application integration & configuration.
The Business Improvement Specialist will have the ability to develop and analyse detailed business and technical specification proposals and, working with both internal and external parties, deliver projects on time and within budget.
The Business Improvement Specialist is a key contributor to the Application Change Control & Review Board.
Key Responsibilities
Business Improvement
The Business Improvement Specialist’s primary responsibility is to combine their knowledge of the business, its processes & procedures together with current technologies to drive solutions that ensure maximum return on investment for technology initiatives:
1. Analyse and identify business requirements through a combination of meetings and workshops.
2. Translate business requirements and create Business Requirements Documents (BRD) and/or Functional Requirements Specification (FRS) Documents for analysis by 3rd party partners.
3. Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
4. Design new configurations by analysing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
Process design / re-engineering 1. Design and document business processes or business process changes as necessary.
2. Continuously seek to improve business processes by studying current practices and recommending modifications/adjustments as necessary.
3. Assist various stakeholder with documenting business cases for improvement projects and programs.
Change Management A key role of the Business Improvement Specialist is to maintain the integrity of the company’s core business application and configuration blueprint to ensure applications, integrations, data, reporting, and MI tools adhere to standard technologies and processes, reducing the complexity and cost of maintaining the applications:
1. Assist configurators through designing, testing, deploying, and supporting change initiatives.
2. Recommend controls by identifying problems and recommending possible solutions.
3. Follow the Change Control Process to ensure change activities are compliant with all relevant policies & procedures and that changes align with business governance and strategy.
Delivery Management
Responsibilities include supporting internal and external resources through delivery of change initiatives and project lifecycle management, while ensuring that standards for data quality and business processes are maintained in line with company expectations:
1. Liaise with suppliers and contractors in the delivery of application and/or process improvements.
2. Conduct key stage testing activities and ensure changes/developments are signed off and accepted by the business.
3. Support the Project Management Office (PMO) in the escalation process to ensure delivery of changes/developments maintain quality standards and are delivered to cost and timeline expectations.
Skills, Knowledge and Expertise
· A degree level qualification is preferable· Membership/experience of a Change Advisory Board and/or Applications Review Board· Has proven project and people management skills · Demonstrates the ability to identify and take ownership of business processing issues· Has good oral communication skills and takes an analytical approach to problem solving· Commercial business focus with particular focus on Finance and/or Operational matters· Capital sanction control and budgeting experience · A pleasant and friendly outlook with a positive “can do” customer service attitude · Ability to understand and articulate the functional structure of Guernsey Electricity, its mission, objectives, strategies, and critical success factors· Displays good interpersonal skills at all levels of contact and in a wide variety of situations
· Demonstrates the ability to make, and take responsibility for sound decisions on technical and service delivery issues
Proficiencies
· Proficient in the use of Microsoft Office
· Proficient in the use of Project Management tools would be an advantage· Proficient in Corporate, Industry and Professional Standards
· Proficient in Project Planning and Control Techniques· Proficient with ERP solutions such as Microsoft Dynamics / D365 / D365 F&O would be advantageous
Benefits
Now is an exciting time to join Guernsey Electricity and you can play a critical role in helping Islanders transition to a more sustainable future.
