Location: Logistics Center | Schedule: Full‑Time | Overtime as Needed
Make an Impact Where Quality, Leadership, and Continuous Improvement Meet
At KARL STORZ, precision, quality, and teamwork drive everything we do. We are looking for a Logistics Center Customer Returns Lead—a hands‑on team leader who thrives in fast‑paced operations, leads by example, and is passionate about process excellence and continuous improvement.
This role is ideal for a motivated logistics professional who enjoys working alongside their team, driving daily results, and serving as a subject‑matter expert in customer returns operations.
What You’ll Do
As a Customer Returns Lead, you’ll partner closely with the Customer Returns Supervisor to guide daily workflow, support team performance, and ensure safe, compliant, and efficient operations.
Key Responsibilities
- Lead and execute daily workflow to meet department throughput and SLA targets
- Perform daily standard work, labor planning participation, and reporting
- Serve as a hands‑on leader, completing all department functions as needed
- Set daily team goals and contribute directly to daily productivity
- Act as backup to the Supervisor for work allocation and team coordination
- Train associates and maintain the department Training Matrix
- Serve as the Subject Matter Expert (SME) for KSEA Customer Return processes
- Coordinate expedite requests and resolve receiving discrepancies
- Support receiving and processing through SAP/WMS systems
- Perform and oversee decontamination of medical equipment per company policy
- Ensure compliance with Quality Management System (QMS) and audit programs
- Actively lead and participate in LEAN and Continuous Improvement initiatives, including:
- 5S
- Idea Board / Voice of the Customer (VOC)
- Audits and visual control systems
- Cross‑train with upstream and downstream partners
- Support safety inspections and adherence to KARL STORZ safety standards
- Assist with departmental projects and other duties as assigned
How Success Is Measured
Performance in this role is measured through key operational and quality KPIs, including:
- VOC and Idea Board participation and alignment
- Audit quality levels
- Service Level Agreements (SLAs)
- Daily work‑in‑process (WIP) carryover
- Safety inspection results
What You Bring
Required Qualifications
- High School Diploma or GED
- Demonstrated leadership capabilities in a team‑based environment
- Strong attention to detail with a commitment to quality and safety
- Ability to motivate others and foster a positive, continuous‑improvement culture
- Effective communication skills across multiple organizational levels
- Working knowledge or aptitude with Microsoft Office
- Flexibility to work overtime with minimal notice
Preferred Qualifications
- Bachelor’s degree or equivalent experience
- Previous personnel management or team‑lead experience
- Advanced Microsoft Excel skills
- SAP, WMS, or TS system experience
- Central Service Technician Certification
- Knowledge of decontamination processes, equipment, and agents
- Experience handling HazMat and biohazard materials
Physical & Work Environment Requirements
- Frequent movement including standing, walking, bending, reaching, lifting, and packing
- Frequent lifting up to 25 lbs; occasional lifting of 30–75 lbs with assistance
- Occasional pushing/pulling of carts up to 320 lbs with assistance
- Use of pallet jacks, warehouse ladders, and standard office equipment
- Ability to adapt to changing priorities in a dynamic logistics environment
Why Join KARL STORZ?
- Be part of a global medical technology leader
- Work in a culture driven by quality, safety, and continuous improvement
- Opportunities to develop leadership skills and process‑improvement expertise
- Make a meaningful impact supporting life‑saving medical devices
