Citadel Healthcare Management (PVT) LTD. provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines. Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization’s ongoing success. We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated. At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds—regardless of gender, ethnicity, age, religion, lifestyle, or disability—and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.
As Customer Service Representative (Intake) of CHM you will be liable to perform the following job duties: A.Scheduling patient appointments and making reminder calls. B. Informing patients about delays and waiting times.. C. Obtaining patients’ addresses, contact details, insurance information, and medical histories. D. Updating and verifying patient information at every visit.. E. Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary. F. Receiving and processing cash and credit card payments for medical services rendered.. G. Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments. H. Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member. I. Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved J. Performing administrative and clerical duties, such as filing paperwork, when necessary.
