About All About Caring
For 25 years, All About Caring (AAC) has supported people with complex needs to live safer, more stable and more meaningful lives. We specialise in supporting people living with brain injury, spinal cord injury and degenerative neurological conditions, many requiring 24/7 supports delivered in their own homes or Specialist Disability Accommodation (SDA). Our clients, families, funders and clinical partners trust AAC to deliver consistent, safe and well‑coordinated services — even in the most complex environments. This role exists to protect that trust, by ensuring our national client services operations run with clarity, accountability and care.
About the Role
We are seeking an experienced National Client Services Manager to lead and oversee AAC’s client services, rostering and onboarding operations across community and Supported Independent Living services nationally.
This is a fast paced, operational leadership role with accountability for:
You will lead a National team of program/SIL managers, and rostering staff, working closely with the Heads of Client Services and Corporate Operations, to ensure services are delivered safely, efficiently and in line with AAC’s service models. This role suits someone who thrives in complex, fast‑moving environments, is comfortable making decisions, and understands the operational realities of delivering high‑intensity disability supports at scale.
What You'll Be Responsible For
About You
You’re a calm, capable and highly accountable leader who understands that good rostering and service coordination is the backbone of quality disability support.
You’re someone who:
You Will Bring
Why Join AAC?
You’ll join a values‑driven organisation where leadership is trusted, professionalism is expected, and the work genuinely matters.
This role offers:
This is not a step‑back operational role — it’s a chance to own and lead one of the most critical functions in the organisation.
Ready to Lead Where It Counts?
If you’re an experienced disability operations leader who values accountability, service quality and strong team culture, we’d love to hear from you.
Apply now with your CV and a brief cover letter.