Rostering Services Officer

Who are we?

Australian Greek Welfare Society (t/a as PRONIA), has since 1972, built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIA’s programs focus on direct service delivery, including counselling, information provision, and crisis intervention, community education as well on the delivery of specialist services in aged care, disabilities, family and children’s programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individual’s capacity and build community capital.

What you will be doing

We are seeking a Greek-speaking Rostering Services Officer to join our Brokered Services Team. This role is responsible for managing daily and weekly rosters, allocating shifts, and ensuring services are delivered efficiently to clients. You will be the central hub for rostering communications, liaising with staff, clients, and carers to support seamless service delivery.

Key Responsibilities

• Prepare and maintain daily and weekly rosters, allocating shifts based on staff availability, skills, and client needs
• Update rosters promptly to reflect changes such as cancellations or new services
• Communicate roster updates clearly to staff and liaise with Case Managers regarding client schedules
• Ensure roster compliance with Award conditions and organizational policies
• Maintain accurate records in rostering systems and support reporting requirements
• Build positive relationships with staff, clients, and other stakeholders

The Ideal Candidate Will Have

• Fluency in Greek and English, both written and verbal
• Experience or understanding of the needs of Greek elderly, carers, and people with disability
• Strong administrative skills, attention to detail, and accuracy in data entry
• Ability to multitask in a fast-paced environment and meet competing deadlines
• Proficiency in Microsoft Office (Word, Excel) and experience with databases; knowledge of Visual Care desirable
• Effective interpersonal, communication, and conflict-resolution skills 

Other requirements:

• Current driver license and access to own vehicle.
• Police check at the required intervals and working with children check.
• Not subject to any Employee Screening or Banning Orders under relevant state or federal legislation (e.g., Worker Screening Act 2020 (Vic)).

What we offer

• Full-time, permanent role based in Brunswick with flexibility to work at other locations as required i.e. Oakleigh Office
• Award pay rate according to the Social, Community, Home Care and Disability Services Industry Award 2010, Social and Community Services employee
• Salary Packaging up to $18,500 per annum.
• Professional development and career progression opportunities.
• Access to EAP

How to apply:

If you are interested in applying for this role, please submit your resume and a cover letter via our careers page: https://jobs.swagapp.com/jobs/organisations/61c77df3-7562-423c-a7ff-eb07b0503de7

Position Description: https://drive.google.com/file/d/1VzJXOELrptWg5KJYMeNqRBnEemvuWwU3/view?usp=sharing

For further information regarding this role, please contact the People and Culture team on (03) 9388 9998 or email hr@pronia.com.au

Applications close by 7th June 2026

PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.