Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia, and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless.
Rejuvenation proudly offers career advancement opportunities through ongoing training and educational support. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our employees succeed!
What We Offer:
Rejuvenation perks
• Annual reviews • Paid parking • Discounts on medical aesthetic treatments and skincare products • Comprehensive health benefits • Close-knit teams • Fun and inclusive monthly challenges with incredible prizes • Flexibility and a healthy work-life balance • Continuing education opportunities • Supportive management team • Opportunity for internal growth • And so much more!
What are you waiting for? Apply today!
Role Responsibilities
The Referral & Outreach Manager responsibilities include, but are not limited to:
• LMA (Leadership, Management, and Accountability): Provide oversight and leadership for the referral and outreach team, fostering a high-performance, collaborative culture. • Process Design & Auditing: Develop, document, and conduct systematic audits of standard operating procedures (SOPs) for both referral intake and outreach to ensure service consistency and regulatory compliance. • Outreach Strategy Development: Formulate, implement, and refine outreach strategies, providing the team with the tools and messaging required to effectively engage referral sources and medical partners. • Referral Lifecycle Management: Manage the end-to-end referral process, serving as the high-level point of contact for issue escalation, bottleneck resolution, and complex workflow optimization. • Cross-Departmental Collaboration: Partner with the clinical and medical teams to ensure that outreach efforts align with operational capacity and clinical availability, smoothing the transition from referral to appointment. • Market Analysis & Expansion: Monitor market trends and competitor activities to identify new referral opportunities and provide recommendations for strategic regional expansion. • Productivity & Software Optimization: Drive software-based improvements to maximize team efficiency, ensuring seamless integration between CRM outreach tracking and clinical intake systems. • Performance Assessment & Coaching: Regularly evaluate team KPIs, conduct performance reviews, and implement tailored coaching initiatives to bridge skill gaps and drive individual growth. • Operational Reporting: Develop and maintain high-level dashboards tracking referral volumes, conversion rates, outreach ROI, and operational KPIs, translating findings into actionable strategy.
Role Qualifications
• Bachelor’s Degree in Business Administration, Healthcare Administration, or a related field; a Master’s degree (MBA or MHA) is an asset. • Minimum 3–5 years of experience in operations, outreach, or healthcare management, with a proven track record in high-volume environments. • Extensive proficiency in CRM software, data analytics platforms (e.g., Tableau, Power BI), and advanced Excel for reporting and strategic analysis. • Proven leadership experience, specifically in coaching, mentorship, and managing distributed or multi-site teams. • Strong understanding of healthcare compliance and medical referral workflows. • Exceptional analytical skills with the ability to translate complex data into actionable strategies for market feasibility and staffing optimization.
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Employee Equity and Accessibility Statement
Rejuvenation Medical Group invites applications from all qualified individuals. Rejuvenation is committed to employment equity and diversity in the workplace and welcomes applications from: women, visible minorities, Indigenous Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents. Rejuvenation Medical Group provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources. If you possess the experience we are looking for, please submit your resume and cover letter. Please note that only those selected for an interview will be contacted. We thank you in advance for considering Rejuvenation Medical Group as your potential future employer!
