At the Hermitage, Aoraki/Mount Cook, our guests stay with us because of the unique location, amazing views, excellent service, and the one-off experiences we provide. Our team members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences. Our team see every aspect the of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.
As part of our Queenstown based team, the Reservations Agents primary role is to sell and manage the hotel’s accommodation, restaurant, and activity inventory by maximizing occupancy and revenue. It is therefore vital that you provide both guests and the hotel information systems with timely and accurate data.
We are looking for an enthusiastic reservations superstar to join our reservations team in this diverse and exciting role. Please be aware that applications will be reviewed as soon as received and we reserve the right to withdraw the advert at any time. What you will be doing • Focusing on the guest experience and creating great first impressions. Responding to accommodation and activity enquiries by email, phone, and agent website portals promptly, accurately and in a professional manner • Offering knowledge and insight of the hotel’s products and services as well as a general knowledge of the area and relevant tourist information • Utilising the hotel’s reservation systems daily with a consistently high level of accuracy • Handling sensitive information such as confidential agent rates and credit cards details with care What you will bring to the role • Previous experience working in a fast-paced reservations or call-centre environment, of 6 months of more is preferred • Confidence in using technology and data entry. • Attention to detail and excellent time management. • A guest focused, personable, confident, and collaborative approach. • The ability to work with a small, motivated team, as well as independently. • An ability to quickly learn new products, services, and systems. • Fluent in English is essential and dual language would be desirable The benefits • Fulltime permanent & fixed term opportunities available, minimum 60 hours per fortnight, $26.50 per hour • Best of both worlds. Work for New Zealand’s most iconic hotel but be based in Queenstown • Amazing team culture & coffee machine • Bring your dog to work Fridays. • Free access to all activities offered by the Hermitage Hotel • Generous discounts on food and beverage, available from your first day on the job. • Discounted hotel accommodation for Friends and Family. • Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience.
At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience. If you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.
We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park, there are no shops, fast food outlets, or public transport, so if you can’t live without these, working for us will not be for you. Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.
