At the Hermitage, Aoraki/Mount Cook, our guests stay with us because of the unique location, amazing views, excellent service, and the one-off experiences we provide. Our team members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences. Our team see every aspect the of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.
We are looking for motivated Retail Sales Agents who are passionate about providing a fantastic and informative retail sales experiences to our guests, and who can share the excitement of having Aoraki/Mt Cook as the ultimate adventure playground!
Our Retail Sales team look after the retail and activities center at the Hermitage and support guests and day visitors to the area who are looking to purchase and enjoy our products and experiences, including Glacier Experience boat trips, Star Gazing, and Guided trips, as well as our Panorama Restaurant.
In this role, you will be responsible for:
• Upselling our Panorama restaurant, activities experiences (Guided trips), and retail products, plus support guests to enjoy them. • Greet and interact with all customers and aid as required, including checking them in for activities such as Glacier Explorers, Trekking and Stargazing. • Assist with the processing of stock deliveries and shop floor replenishment in line with our merchandising standards. • Keeping the sales points, shop floor, and display areas, clean and tidy. • Ensuring that all security procedures are followed in relation to cash, keys, guest security and privacy. • Supporting the community to collect their post and parcels. • Handling requests and complaints, deferring to the Manager/Supervisor when necessary.
What you will bring to the role:
• You will have a background in retail or selling experiences, with the ability to build rapport with the guests and determine future needs. • Previous experience in a customer facing position is required, ideally within the retail or hospitality industry. • Front desk and guest service experience is beneficial. • Flexibility to work rotating shifts, including evenings, weekends and public holidays. • Excellent attention to detail and standards • Effective communication skills, both written and verbal. • Ability to prioritise, work to deadlines and remain composed under pressure.
The benefits: • Full Time, Fixed term, Minimum 60 hours per fortnight. Hourly rate is $25.00 • Live in Aoraki/Mt Cook National Park with stunning surroundings and unparalleled views – a short and remarkable commute to work. • Accommodation onsite in a twin-room at reasonable rents, including Wi-Fi and power. • Free access to all activities offered by the Hermitage Hotel, after eight weeks service • Generous discounts on food and beverage, available from your first day on the job. • Discounted hotel accommodation for Friends and Family, after eight weeks service.
At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience. If you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.
We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park, there are no shops, fast food outlets, or public transport, so if you can’t live without these, working for us will not be for you. Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.
