Project & Process Manager

As part of the Transavia Service Management team, the Project Manager (PM) holds end‑to‑end ownership and accountability for the full portfolio of projects delivered by BlueLink in support of our ordering client.

The PM works in close collaboration with Service Managers, Product and Process Experts, Team Leaders, Transavia representatives, and relevant support departments to ensure that all projects are properly planned, governed, and delivered in a professional and consistent manner. In addition, the PM ensures that project‑related communication is clear, structured, and timely for all stakeholders, including operational teams. The PM also partners closely with the Process Pool to ensure that changes resulting from projects are effectively managed, properly anticipated, and translated into clear, efficient, and value‑adding procedures for operations. Beyond delivery, the PM plays a key role in driving a proactive mindset around innovation and continuous improvement, actively identifying opportunities for optimization, waste elimination, and added value. The PM is expected to propose new projects, enhancements, or activity evolutions to the ordering client whenever relevant. Finally, the PM is responsible for the governance of tools and habilitation processes, ensuring appropriate access, consistency, and compliance to support both project execution and operational performance. Core duties and responsibilities:

• Implementation of new services and development of current services;
• Ensure that all projects are delivered on-time, within scope and within budget;
• Lead the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  (with support from SCSM);
• Develop a detailed project plan to monitor and track progress;
• Define processes within projects together with the KPE TL;
• Successfully manage the relationship with the client and all stakeholders; 
• Ensure governance, traceability, and compliance of project and habilitation documentation;

Work experience:

• At least 2 years of relevant experience in BL or outside BL
• Customer, business and result oriented personality
• Stress-resistant, flexible and well organized
• Strong sense of ownership and accountability
• Communication, Analytical skills

Deadline to apply is 14th May Assessment center will be held from 18th to 21st of May Start of new position will be 1st of June