Physician Hub Operations Lead

Department

BSD ADM - Administration

About the Department

The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.

The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):

MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.

VISION: Together, we elevate the human experience with knowledge and health care.

VALUES:
• Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others.
• Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation.
• Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science.
• Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone.
• Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community.
• Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.

Job Summary

The job manages a broad range of business operations and academic activities. Develops and implements office procedures and policies and ensures compliance. Prepares and monitors the budget for a unit.

The Physician Hub Operations Lead serves as the primary on-site steward for a shared, state-of-the-art community workspace for physicians. The workspace functions as a member-only communal facility with daily-use offices, kitchen, wellness rooms, and lounge. Based within BSD People Services, the Operations Lead ensures a welcoming, efficient, and well-managed environment by providing front-of-house support, overseeing daily operations and resources, troubleshooting issues, and serving as a trusted point of contact. The Physician Hub Operations Lead participates in an on-call rotation to support hub operations beyond standard business hours.

Responsibilities

Physician Experience & Service Delivery

• Serve as the primary on-site point of contact for physician members, providing professional, welcoming, and responsive experience.

• Orient members to hub amenities, shared offices, technology, and policies.

• Address member questions and service requests, resolving issues or escalating as needed.

Space & Operations Management

• Manage daily operations to ensure the hub is safe, clean, functional, and well maintained.

• Oversee appropriate use of shared offices, common areas, storage, showers, and meeting spaces.

• Partner with facilities, environmental services, and security to address maintenance, access, and safety needs.

• Maintain inventory of supplies and enforce shared-space guidelines with professionalism.

Technology & Resource Support

• Provide first-level support for printers, workstations, badge access, and in-hub technology.

• Submit and track service requests related to technology and infrastructure.

• Connect faculty to appropriate institutional resources as needed.

 Scheduling & Utilization Management

• Manage reservations for shared offices, meeting rooms, lockers, and other hub resources.

• Monitor space utilization and recommend improvements to access and efficiency.

• Oversees BSD-wide online room and guest office scheduling.

Communication, Collaboration, & Reporting

• Act as a liaison between faculty and People Services, Facilities, IT, and other partners.

• Document recurring issues, faculty feedback, and operational trends; provide regular updates to leadership.

On-Call & After-Hours Support

• Participate in a rotational on-call schedule to support hub operations outside standard business hours.

• Respond to urgent space, access, safety, or technology issues in accordance with escalation protocols.

• Uses best practices to develop and execute organization's operational and overall strategic plan. Develops and implements relevant policies and procedures and ensures compliance.

• Works with minimal guidance in space, facilities, and equipment, including renovations, moves, maintenance and ongoing facilities operations.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree strongly preferred.

Experience:

• Experience in customer service, facilities operations, hospitality, or academic/clinical administrative support.

• Strong interpersonal and problem-solving skills with the ability to manage competing priorities.

• Comfort working in a shared, high-traffic environment with physicians.

Preferred Competencies

• Service orientation and discretion.

• Operational judgment and accountability.

• Collaboration and cross-functional communication.

• Adaptability and continuous improvement mindset.

Working Conditions

•  Office environment.

Application Documents

• Resume (required)

• Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Administration & Management

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$70,000.00 - $95,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

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