Part-time Inbound Customer Service Consultant

General information

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Name Part-time Inbound Customer Service Consultant Site / Location Melbourne Support Centre Ref # 12382538 Entity Australia Post Opening Date 07-May-2026 Suburb Richmond Work Type Fixed Term Part Time Weekly Hours 10 Length of Assignment 12 months

Description & Requirements

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Help us deliver like never before 

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.   

About the opportunity   

Australians are online shopping like never before, so as our  Inbound Customer Service Consultant, you’ll play an important role in ensuring our customers have what they want, when they need it. You’ll join a diverse, supportive bunch of customer-focused people who all care about our purpose of connecting people with each other and the world. A potential pathway to further opportunities in the Australia Post Group. 

Role details

📚 Part‑Time Role - 10 hours per week, 12-Month Fixed Term                                          

• Looking for a role that fits around life, builds real‑world experience, and offers flexible hours? This could be a great fit.                                             

💼 Role Type                                              

• 12‑month fixed‑term, working 10 hours per week, flexing up to full time hours during busy periods (e.g. Nov- Jan & Easter).                                       

💰 Pay                                        

• Full‑time equivalent salary from $61,628 + 12% super (trainee rate). Increases to $68,003 + 12% super after three months of aggregated employment within a 12‑month period. 
• Part‑time pay is pro‑rata.                                            

⏰ Flexible Hours That Work for You                                                

• 10 hours per week, across two 5‑hour shifts. Shifts scheduled Monday to Friday between 8:00am–8:00pm.                                                
• Choose from a range of available shifts based on business needs with rosters released 4 weeks in advance.
• Opportunity to increase hours if your availability allows.                                                
  

✅Training & Support                                                

• 3 weeks of full‑time, paid training onsite Monday–Friday, 9:00am–5:00pm.   
• Training starts 29th June 2026.                                      

🏠 Hybrid Work Model                                                

• One day per week in the office supporting flexibility and work–life balance.    

What you'll deliver with us 

• Answering customers’ calls, using your powers of deduction to track customers’ parcels and solve issues like damaged or missing parcels.   
• Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers.   
• Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments.   
• Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks.       

About you   

You’re friendly, enthusiastic and reliable, and love working in a team environment. You’re solutions-focused and ready to put the customer at the centre of everything you do to help make a difference in the community.   

How we’ll deliver for you    

• We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.     
• Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.     
• We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.     

We’re delivering together  

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.  

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

See what a day in the life on our Customer Service team is like: