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Name Part-time Inbound Customer Service Consultant Site / Location Melbourne Support Centre Ref # 12382538 Entity Australia Post Opening Date 07-May-2026 Suburb Richmond Work Type Fixed Term Part Time Weekly Hours 10 Length of Assignment 12 monthsPress space or enter keys to toggle section visibility
Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
Australians are online shopping like never before, so as our Inbound Customer Service Consultant, you’ll play an important role in ensuring our customers have what they want, when they need it. You’ll join a diverse, supportive bunch of customer-focused people who all care about our purpose of connecting people with each other and the world. A potential pathway to further opportunities in the Australia Post Group.
Role details
📚 Part‑Time Role - 10 hours per week, 12-Month Fixed Term
💼 Role Type
💰 Pay
⏰ Flexible Hours That Work for You
✅Training & Support
🏠 Hybrid Work Model
What you'll deliver with us
About you
You’re friendly, enthusiastic and reliable, and love working in a team environment. You’re solutions-focused and ready to put the customer at the centre of everything you do to help make a difference in the community.
How we’ll deliver for you
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au
See what a day in the life on our Customer Service team is like: