Aftermarket Supply Chain Customer Desk Representative- 2y Contract

Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.

Garrett is a cutting -edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70-year legacy, we serve customer worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.

Join us as a Aftermarket Supply Chain Customer Desk Representative!

->  Main logistics interface between the EMEA Aftermarket organization and customers, managing his/her own client portfolio; The Supply Chain Customer Desk Representative manage the flow of deliveries ensuring compliance with GTX business model and full adherence to internal procedures.

What you'll do:

• Works with individual customer portals updating demand and delivery dates, processing disputes, to ensure accurate information is provided;
• Works with the demand and supply planning team to understand products availability and schedule shipments to match with constraints and customer/business requirements;
• Confirms status of delivery and expected delivery dates;
• Provides proof of delivery when requested;
• Proactively handles customers’ complaints and organize product replacements when requested;
• Investigate root cause analysis for warehouse and transportation claims;
• Ensures integration of all customer orders (EDI - electronic data interchange, e-mail, fax etc.) into the IT system;
• Ensures compliance with the daily and weekly delivery plan for its own client portfolio;
• Coordinate the production and logistics departments to ensure deliveries in time to customers;
• Measures and analyzes daily delivery performance; offers solutions to improve it;
• Manage process improvement initiatives (as for example Kaizen, Green Belt project); 

What We Need:

• Experience: 3 years experience in supply chain environment, preferred in automotive industry (APICS training / certification is a plus);Experience in customer service (supply chain), sales or logistics in the automotive industry;
• Education: Bachelor’s degree 
• Language: English, French

BENEFITS

• Meal tickets
• 13th salary
• Private medical insurance
• A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
• Extended health insurance for employees and dependents
• Dental care
• Online and offsite shopping discounts
• Private pension
• Vacation vouchers
• Transportation: Metrorex/STB monthly subscriptions or Fuel card
• Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)

LEARN & DEVELOP

• Extensive online and on-site training programs
• Support for Green Belt Six Sigma Certification
• Peer2Peer Training program: learn and teach one another, offer advice, and engage
• Career growth & promotion opportunities
• International work environment

RELAX & WELL-BEING

• Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees
• Friendly working environment, alongside talented and dedicated people
• Networking area
• Bookster
• Great coffee, tea and spices
• Weekly Fruit Day
• Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
• Flexible working hours
• 26 vacation days per year for all our employees
• Hybrid work environment: 2 days Work from Home per week